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Start Date	Description	Technician	Amount
2017-03-28	CUSTOMER STATES THE TRANSMISSION LOST ALL FORWARD GEARS, PLEASE CHECK AND ADVISE. TECHNICIAN DUPLICATED THE CONCERN AND PROCEEDED TO REMOVE TRANSMISSION PAN TO FIND CLUTCH DEBRIS. TECHNICIAN RECOMMENDS REMOVE TRANSMISSION AND TEAR DOWN TO INSPECT. TECHNICIAN FOUND THE REAR/DIRECT CLUTCH SET TO BE BURNT. TECHNICIAN INSPECTED THE REST OF THE TRANSMISSION TO FIND NO OTHER FAULTS OR REASONS FOR FAILURE. TECHNICIAN STATES THE VALVE BODY CONTROLS THE CLUTCH SET THAT IS BURNING AND WILL REQUIRE REPLACEMENT OF THE VALVE BODY IN ORDER TO UPHOLD WARRANTY. TECHNICIAN ALSO STATES THE DIRECT REAR CLUTCH HOUSING ASSEMBLY COULD BE AT FAULT AND IS REQUIRING THE REPLACEMENT OF THESE PARTS TO UPHOLD WARRANTY. CUSTOMER WILL ONLY BE RESPONSIBLE FOR THE ADDITIONAL PARTS, THE TRANSMISSION IS BEING RE BUILT AGAIN UNDER WARRANTY. NEW WARRANTY WILL BEGIN ON THE DATE THIS REPAIR IS INVOICED 3 YEAR 36,000 MILE PARTS AND LABOR ONLY WARRANTY. OUR WARRANTY DOES NOT COVER ANY OTHER EXPENSES SUCH AS TOWING.	JONATHAN TAYLOR	$445.00
Sub-total			$445.00
Shop Supplies			$24.48
Sub-total			$469.48
Tax ($6.85%)			$30.48
Total			$499.96

Payments

Total Payments To Date			$499.96
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap