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Start Date	Description	Technician	Amount	Delete?	Decline?
2017-04-11	COURTESY INSPECTION (FREE)	LUKE HARRISON	$0.00	X	%
2017-04-11	CUSTOMER STATES THE ENGINE WAS MAKING A TICKING NOISE, THE VEHICLE WAS AT ANOTHER SHOP AND WAS PARTIALLY TORN DOWN, TECHNICIAN RECOMMENDS RE ASSEMBLE TO PROPERLY DIAGNOSE THE CONCERN. TECHNICIAN RE ASSEMBLED ENGINE ENOUGH TO START AND PROPERLY DIAGNOSE. TECHNICIAN FOUND THERE TO BE A LOUD TICK NOISE THAT APPEARS TO BE TOP END OF THE ENGINE. TECHNICIAN THEN REMOVED THE VALVE COVERS TO INSPECT AND FOUND THERE TO BE A COLLAPSED LIFTER. TECHNICIAN RECOMMENDS REPLACE ALL ACTIVE AND NON ACTIVE LIFTERS, PLEASE INSPECT ALL COMPONENTS AND PERFORM CYLINDER HEAD GASKET REPAIRS AS WELL. TECHNICIAN NOTED DUE TO THE VEHICLE ALREADY BEING TORN DOWN THERE MAY BE PARTS MISSING OR OTHER ISSUES AS A RESULT AND THE PRICE FOR REPAIRS COULD CHANGE ACCORDINGLY.	LUKE HARRISON	$3,433.17	X	%
2017-05-02	TECHNICIAN RECOMMENDS REPLACE THE SPARK PLUGS AND WIRES AT TIME OF CYLINDER HEAD REPAIRS.	LUKE HARRISON	$209.74	X	%
2017-04-26	TECHNICIAN REMOVED OIL SCREEN FROM UNDER THE OIL PRESSURE SENSOR AND FOUND THERE TO BE BE DEBRIS PRESENT ON THE SCREEN. TECHNICIAN RECOMMENDS REPLACE THE SCREEN AND VALVE LIFTER OIL MANIFOLD ASSEMBLY AT TIME OF CYLINDER HEAD REPAIRS.	LUKE HARRISON	$365.77	X	%
Sub-total			$4,008.68
Hazardous Materials Disposal			$58.26
Shop Supplies			$59.11
Sub-total			$4,126.05
Tax ($7.25%)			$290.63
Total			$4,416.68

KPI's

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KPI	Target	Actual	Gap