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Start Date	Description	Technician	Amount
2017-05-02	CUSTOMER STATES THE ENGINE HAS BEEN OVERHEATING, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THE COOLANT LEVEL TO BE FULL, TECHNICIAN PRESSURE TESTED SYSTEM AND FOUND NO CURRENT LEAKS. TECHNICIAN PERFORMED DIAGNOSIS ON TEMPERATURE SENDING UNITS TO FIND THE ENGINE TEMP SENDING UNIT READING CORRECTLY TO THE COMPUTER AND ENGINE TEMPERATURE NEVER BROKE 190 DEGREES. TECHNICIAN FOUND THE COOLANT TEMPERATURE GAUGE TO BE OUT OF CALIBRATION. PLEASE REMOVE CLUSTER AND CALIBRATE GAUGE. TECHNICIAN STATES IF THE GAUGE GOES OUT OF CALIBRATION AGAIN IT WILL REQUIRE REPLACEMENT.	TYLER SPANGLER	$47.59
Discount (10.00%)			-4.75850.00
2017-05-04	PROMOTION - FREE SAFETY INSPECTION WITH PURCHASE OF EMISSIONS TEST*	TYLER SPANGLER	$35.00
Sub-total			$77.83
Hazardous Materials Disposal			$3.50
Shop Supplies			$4.28
Sub-total			$85.61
Tax ($6.16%)			$2.93
Total			$88.54
Total Discount			$4.76

* Items marked with a red asterisk are not taxed.

Payments

Total Payments To Date			$88.54
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap