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Start Date	Description	Technician	Amount
2017-08-18	COURTESY INSPECTION (FREE)	TYLER SPANGLER	$0.00
2017-08-18	CUSTOMER STATES THE ENGINE RATTLES AT FIRST START UP AFTER VEHICLE HAS SAT FOR A DAY OR MORE, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND DUPLICATED THE CONCERN. TECHNICIAN STATES IT SOUNDS LIKE A LACK OF LUBRICATION TO THE UPPER END OF THE ENGINE. THIS COULD BE A RESULT OF MULTIPLE THINGS, COULD BE A WEAK OR DEFECTIVE OIL PUMP, POSSIBLE ENGINE SLUDGE, OR EVEN DEFECTIVE INTERNAL ENGINE PART. TECHNICIAN RECOMMENDS FIRST PERFORM ENGINE OIL FLUSH AND SERVICE AS ITS OVERDUE BY THE STICKER ANYWAYS AND RE CHECK.	TYLER SPANGLER	$47.59
Sub-total			$47.59
Hazardous Materials Disposal			$2.14
Shop Supplies			$2.62
Sub-total			$52.35
Tax ($6.85%)			$3.26
Total			$55.60

Payments

Total Payments To Date			$55.60
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap