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Start Date	Description	Technician	Amount
2017-08-28	CUSTOMER STATES THE CHECK ENGINE LIGHT IS ON, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THERE TO BE A GLOW PLUG CODE ON FOR GLOW PLUG #8 AND A CODE ON FOR THE INTAKE AIR HEATER. TECHNICIAN TESTED THE GLOW PLUG THROUGH THE HARNESS AND FOUND THERE TO BE AN OPEN CIRCUIT. TECHNICIAN RECOMMENDS REPLACE ALL GLOW PLUGS ON THE LEFT SIDE, #8 IS THE ONLY ONE FAILING AT THIS TIME, ALSO REQUIRED WILL BE THE UNDER COVER HARNESS SET. CUSTOMER HAS REQUESTED THE USE OF THEIR OWN SUPPLIED GLOW PLUGS, THIS REPAIR WILL CARRY NO WARRANTY DUE TO CUSTOMER SUPPLIED PARTS.	JONATHAN TAYLOR	$310.79
2017-08-28	CUSTOMER STATES THE VEHICLE PULLS TO THE RIGHT BADLY, PLEASE CHECK AND ADVISE. TECHNICIAN TEST DROVE AND WAS ABLE TO DETERMINE THERE IS A SLIGHT PULL THAT MOSTLY FOLLOWS ROAD CROWN AND THE STEERING IS NORMAL FOR THIS VEHICLE. TECHNICIAN DID NOTE THE TIRES ARE WORN AND COULD BE CONTRIBUTING TO A SLIGHT PULL. PLEASE CROSS ROTATE THE FRONT TIRES.	TREY GALE	$0.00
2017-08-30	TECHNICIAN NOTED THE AIR INTAKE HEATER HAS BEEN DELETED AND THERE IS A CODE STORED IN THE ECM FOR THE AIR INTAKE HEATER, TECHNICIAN RECOMMENDS PERFORM REPAIRS ON OTHER LISTED CODES, CLEAR HISTORY AND SEE IF CODE RETURNS. (TECHNICIAN NOTES HE IS UNSURE THE INTAKE AIR HEATER CODE WILL TRIGGER THE CHECK ENGINE LIGHT TO COME ON).	TYLER SPANGLER	$0.00
Sub-total			$310.79
Shop Supplies			$17.09
Sub-total			$327.88
Tax ($6.85%)			$21.29
Total			$349.17

Payments

Total Payments To Date			$349.17
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap