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Start Date	Description	Technician	Amount
2017-12-22	CUSTOMER STATES THE POWER STEERING ASSIST STOPPED WORKING AND THE BRAKE PEDAL IS STIFF, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THE POWER STEERING PUMP TO BE PUTTING OUT LOW PRESSURE AND RECOMMENDS REPLACE PUMP. PUMP WAS RECENTLY REPLACED AND THIS REPAIR WILL BE COVERED UNDER WARRANTY. TECHNICIAN REPLACED THE PUMP UNDER WARRANTY WITH ANOTHER PUMP FROM THE SAME SUPPLIER (AUTO VALUE) AND THE POWER STEERING ASSIST WAS NON EXISTENT. TECHNICIAN CHECKED AND FOUND THERE TO BE NO PRESSURE COMING FROM THE PUMP AND IT WILL REQUIRE REPLACEMENT FOR A THIRD TIME. TECHNICIAN OPTED TO REPLACE THE PUMP WITH A FACTORY EQUIPMENT ACDELCO PART (PURCHASED FROM FMP) AFTER REPLACING THE PUMP TECHNICIAN NOTED THE POWER STEERING ASSIST RETURNED AND THE STEERING FELT NORMAL. UPON TEST DRIVE TECHNICIAN AGAIN LOST POWER STEERING, THIS TIME AFTER HEARING A LOUD POP TYPE NOISE. TECHNICIAN RETURNED TO SERVICE BAY TO INSPECT AND FOUND THE STEERING GEAR TO HAVE BLOWN A SMALL SECTION OF THE GEAR OUT. TECHNICIAN WILL NOW REQUIRE THE REPLACEMENT OF THE STEERING GEAR TO COMPLETE REPAIRS. TECHNICIAN NOTED THE TRUCK HAS OVERSIZE TIRES AND A LIFT ON IT BUT IS UNSURE WHY THE GEAR BOX WOULD BLOW APART. CUSTOMER IS BEING ASKED TO PAY FOR THE POWER STEERING GEAR BOX PART ONLY, AND ABSOLUTE AUTOMOTIVE IS COVERING PARTS AND LABOR ON THE POWER STEERING PUMP, AND WILL COVER ALL OF THE LABOR ONLY TO REPLACE THE STEERING GEAR.	JONATHAN TAYLOR	$139.11
Sub-total			$139.11
Tax ($6.85%)			$9.53
Total			$148.64

Payments

Total Payments To Date			$148.64
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap