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Start Date	Description	Technician	Amount
2018-01-15	CUSTOMER STATES THE FOUR WHEEL DRIVE IS NOT ENGAGING, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND WAS ABLE TO DUPLICATE THE CONCERN. TECHNICIAN REMOVED TRANSFER CASE AND INSPECTED TO FIND SIGNS THE CHAIN HAS BEEN SKIPPING. TECHNICIAN REPLACED CHAIN, AND RESET THE TOLERANCES ON THE AUTO CLUTCH PACK. TECHNICIAN RE INSTALLED UNIT AND TEST DROVE TO FIND THE FOUR WHEEL DRIVE IS NOW ENGAGING BUT THE AUTO FUNCTION SEEMS TO BE MALFUNCTIONING. TECHNICIAN NOTED THERE ARE A LOT OF ISSUES WITH TRANSFER CASE ACTUATORS ESPECIALLY AFTERMARKET UNITS. TECHNICIAN RECOMMENDS INSTALL OE ACDELCO ACTUATOR TO ENSURE LONGEVITY AND FUNCTION OF SYSTEM. CUSTOMER IS ONLY BEING ASKED TO COVER THE COST OF THE ACTUATOR, THE REMAINING REPAIRS PREVIOUSLY MENTIONED ARE BEING COVERED UNDER WARRANTY THROUGH ABSOLUTE AUTOMOTIVE.	LUKE HARRISON	$250.06
Sub-total			$250.06
Tax ($6.85%)			$17.13
Total			$267.19

Payments

Total Payments To Date			$267.19
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap