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Start Date	Description	Technician	Amount
2018-01-15	CUSTOMER STATES, THE VEHICLE RUNS VERY ROUGH. PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THERE TO BE LOOSE INTAKE BOOTS AND HOSES AT FIRST GLANCE. TECHNICIAN RE INSTALLED PARTS AND PROPERLY SECURED. TECHNICIAN TEST DROVE AND NOTED THE ENGINE WAS RUNNING ROUGH AT IDLE AND VIBRATES AT HIGHWAY SPEEDS UNDER A LOAD. TECHNICIAN FURTHERED DIAGNOSTICS AND FOUND THERE TO BE A LOADED MISFIRE ON CYLINDER #1. TECHNICIAN FOUND THE WIRE TO BE ROUTED POORLY AND WAS CAUSING THE SPARK TO ARC OUT. TECHNICIAN RE ROUTED THE WIRE AND HEAT WRAPPED TO PROTECT. TECHNICIAN TEST DROVE AND FOUND THE ENGINE TO BE IDLING SMOOTH AND RUNNING GOOD AT HIGH WAY SPEEDS WITH NO ENGINE MISFIRE VIBRATIONS AT THIS TIME.	LUKE HARRISON	$47.59
Sub-total			$47.59
Hazardous Materials Disposal			$2.14
Shop Supplies			$2.62
Sub-total			$52.35
Tax ($6.85%)			$3.26
Total			$55.60

Payments

Total Payments To Date			$55.60
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap