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Start Date	Description	Technician	Amount	Delete?	Decline?
2018-02-07	DIAGNOSTIC AND TEST - COOLING SYSTEM PRESSURE - CUSTOMER STATES THE HEATER IS INOPERATIVE AT TIMES AS WELL. TECHNICIAN FOUND THERE TO BE COMBUSTION PRESSURE IN THE COOLING SYSTEM INDICATING A HEAD GASKET PROBLEM. TECHNICIAN RECOMMENDS REMOVE HEADS, SEND OUT FOR MACHINE WORK AND CHECK, UPDATE, AND RE INSTALL USING ARP HEAD STUDS. TECHNICIAN NOTES THE INJECTORS AND TURBOS ARE REQUIRED TO BE TESTED, IF ANY FAILURE ON INJECTORS OR TURBOS ARISES REPAIRS OR REPLACEMENT MUST BE PERFORMED AT ADDITIONAL COSTS IN ORDER TO UPHOLD WARRANTY. TECHNICIAN NOTES THE ESTIMATION FOR MACHINE WORK IS BASED ON THE ASSUMPTION THE CYLINDER HEADS ARE USABLE, IF CYLINDER HEADS ARE DEEMED DAMAGED BEYOND REPAIR CYLINDER HEADS WILL REQUIRE REPLACEMENT AT ADDITIONAL COSTS. TECHNICIAN NOTES THE ESTIMATE IS BASED OFF EXPECTED KNOWN PARTS AND LABOR NEEDED TO COMPLETE REPAIRS, IF ADDITIONAL PROBLEMS ARE FOUND UPON TEAR DOWN ADDITIONAL COSTS MAY APPLY.	LUKE HARRISON	$6,562.79	X	%
Sub-total			$6,562.79
Hazardous Materials Disposal			$58.26
Shop Supplies			$59.11
Sub-total			$6,680.16
Tax ($7.25%)			$475.80
Total			$7,155.96

KPI's

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KPI	Target	Actual	Gap