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Start Date	Description	Technician	Amount
2018-04-03	CUSTOMER STATES, THEY INSTALLED A FUEL PUMP AND NOW THE TRUCK WON'T START. PLEASE CHECK AND ADVISE. TECHNICIAN FOUND CODES; P0272, P2291. TECHNICIAN MONITORED FUEL SYSTEM PRESSURES ON SCAN TOOL TO VERIFY PROPER FUEL PRESSURES REQUIRED FOR ENGINE START. TECHNICIAN NOTED THE FUEL PRESSURES WERE WITHIN SPECIFICATION AT THIS TIME. TECHNICIAN NOTED THE DIAGNOSIS ON THESE TWO CODES LEAD TO TESTING FUEL QUALITY AND THE POSSIBILITY OF CONTAMINATION. TECHNICIAN SAMPLED DIESEL FUEL AND FOUND THERE TO BE AN EXTREMELY HIGH CONTENT OF UNLEADED GASOLINE PRESENT IN THE FUEL SYSTEM. CUSTOMER WAS NOTIFIED AND WOULD LIKE TO DRAIN THE FUEL SYSTEM OF THE GASOLINE, FLUSH THE LINES AS BEST AS POSSIBLE, REPLACE THE FUEL FILTERS, PURGE THE SYSTEM WITH FRESH DIESEL, AND PRIME TO START TO SEE IF THERE HAS BEEN ANY FURTHER HIGH PRESSURE FUEL SYSTEM DAMAGE. TECHNICIAN PERFORMED REPAIRS MENTIONED AND WAS ABLE TO GET THE TRUCK TO START, TECHNICIAN CLEARED OUT THE SYSTEM, CLEARED THE TROUBLE CODES, AND TEST DROVE TO FIND THE TRUCK TO BE RUNNING AS DESIGNED. TECHNICIAN RECOMMENDS THE USE OF FUEL ADDITIVE FOR THE NEXT COUPLE TANKS OF DIESEL AT A STRONG DOSE, AND A NORMAL DOSE FOLLOWING THE FIRST COUPLE TANKS WITH EVERY FILL UP. TECHNICIAN ADVISES CUSTOMER TO RETURN IF ANY DRIVE ABILITY CONCERNS ARISE.	RUSSELL HUDSON	$404.21
2018-04-06	RL-2 DIESEL FUEL ADDITIVE	RUSSELL HUDSON	$27.98
2018-04-05	TECHNICIAN NOTED THE STARTER IS NOT STAYING ENGAGED WHILE ATTEMPTING TO DIAGNOSE THE NO START CONCERN. TECHNICIAN WILL REQUIRE REPLACING THE STARTER IN ORDER TO CONTINUE DIAGNOSIS.	RUSSELL HUDSON	$319.41
Sub-total			$751.60
Shop Supplies			$41.34
Sub-total			$792.94
20 GALLONS DIESEL FUEL			$62.00
Total			$854.94

Payments

Total Payments To Date			$854.94
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap