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Start Date	Description	Technician	Amount
2018-05-02	CUSTOMER STATES THE FUEL GAUGE BOUNCES AROUND AT RANDOM TIMES, PLEASE CHECK AND ADVISE. TECHNICIAN TESTED THE GAUGE OPERATION WITH SCAN TOOL AND FOUND TO BE OPERATING AS DESIGNED. TECHNICIAN VISUALLY INSPECTED WIRING AND ALL LOOKS TO BE OK. TECHNICIAN RECOMMENDS REMOVE FUEL TANK AND TEST THE FUEL LEVEL SENSOR. TECHNICIAN WAS UNABLE TO DUPLICATE THE CONCERN WITH THE FUEL LEVEL SENSOR OUT, TECHNICIAN REPLACED THE FUEL LEVEL SENSOR WITH FACTORY PART AND RE CHECKED TO FIND THE GAUGE IS STILL BOUNCING. UPON FURTHER INSPECTION TECHNICIAN REALIZED THE GAUGE IS READING IN REAL TIME THE FUEL LEVEL, WHICH MEANS EVERY TIME THE FUEL SLOSHES AROUND THE GAUGE REACTS. TECHNICIAN NOTED THE PROCESSOR INSIDE THE INSTRUMENT CLUSTER IS RESPONSIBLE FOR TRANSFERRING THE DATA FROM THE SENDING UNIT AND DISPLAYING THE CORRECTED FUEL LEVEL TO THE GAUGE. TECHNICIAN BELIEVES THERE IS EITHER A PROGRAMMING ISSUE OR THE INSTRUMENT CLUSTER IS FAULTY. PLEASE REFER TO THE DEALERSHIP FOR FURTHER TESTING.	JONATHAN TAYLOR	$133.12
Sub-total			$133.12
Shop Supplies			$7.32
Sub-total			$140.44
FUEL			$30.00
Total			$170.44

Payments

Total Payments To Date			$170.44
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap