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Start Date	Description	Technician	Amount
2018-05-03	COURTESY INSPECTION (FREE)	TYLER SPANGLER	$0.00
2018-05-03	CUSTOMER STATES THERE IS A HARSH CLUNK WHEN SHIFTING FROM DRIVE TO REVERSE, PLEASE CHECK AND ADVISE. TECHNICIAN WAS ABLE TO DUPLICATE THE CONCERN AND FOUND THE CLUNK TO SOUND LIKE ITS COMING FROM THE REAR OF THE TRANSMISSION. TECHNICIAN REMOVED THE TRANSMISSION PAN TO INSPECT AND FOUND NORMAL WEAR AND TEAR MATERIAL PRESENT IN THE PAN. TECHNICIAN RE INSTALLED PAN AND SERVICED FLUIDS. TECHNICIAN BELIEVES THE NOISE IS STILL IN THE TRANSMISSION, HOWEVER THERE SEEMS TO BE NO OTHER SYMPTOMS INDICATING A FAULT IN THE TRANSMISSION. TECHNICIAN CHECKED WITH CHRYSLER AND THEY NOTED THE CONCERN TO BE A COMMON NOISE IN SOME TRUCKS OF THE SAME MAKE AND IF THERE ARE NO OTHER SYMPTOMS PRESENT NO REPAIRS ARE NECESSARY AT THIS TIME. TECHNICIAN NOTED ONE OF THE TRANSMISSION PAN BOLTS IS BROKEN OFF IN THE HOLE AND ONE OF THE OTHERS WAS STRIPPED OUT BEFORE WE REMOVED THE PAN. CUSTOMER DECLINE HAVING US REPAIR THE BOLT ISSUES AT THIS TIME.	TYLER SPANGLER	$116.30
Sub-total			$116.30
Shop Supplies			$6.40
Sub-total			$122.70
Total			$122.70

Payments

Total Payments To Date			$122.70
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap