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Start Date	Description	Technician	Amount
2018-05-25	COURTESY INSPECTION (FREE)	JONATHAN TAYLOR	$0.00
2018-05-25	CUSTOMER STATES THE ENGINE STARTED LOSING POWER AND KNOCKING WHILE DRIVING DOWN THE FREEWAY, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THERE TO BE A LOWER END KNOCK COMING FROM THE ENGINE. TECHNICIAN REMOVED THE OIL FILTER AND CUT OPEN TO INSPECT AND FOUND IT TO BE FULL OF BEARING MATERIAL METAL. TECHNICIAN RECOMMENDS REPLACE THE ENGINE.	JONATHAN TAYLOR	$0.00
2018-05-25	PLEASE REPLACE ENGINE ASSEMBLY WITH RE MANUFACTURED LONG BLOCK ASSEMBLY. THIS REPAIR WILL CARRY A 3 YEAR 100,000 MILE WARRANTY ON PARTS AND LABOR ONLY. DUE TO THE SIZE AND NATURE OF THIS REPAIR THE ESTIMATE IS AS ACCURATE AS POSSIBLE WITHOUT FURTHER DIS ASSEMBLY. THE PRICE FOR THIS REPAIR COULD VARY DEPENDING UPON THE EXTENT OF DAMAGE FOUND ONCE DIS ASSEMBLED. ALPHA WARRANTY HAS AUTHORIZED A MAX PAY OUT OF $3,000 TOWARDS THIS REPAIR, AUTHORIZATION # 175918BN. PLEASE FAX IN A SIGNED COPY OF THE FINAL INVOICE FOR PAYMENT, FAX 801-571-8964.	JONATHAN TAYLOR	$8651.83
2018-07-24	TECHNICIAN RECOMMENDS REPLACE WEARABLE ITEMS AT TIME OF ENGINE REPLACEMENT.	JONATHAN TAYLOR	$139.68
Sub-total			$8791.51
Hazardous Materials Disposal			$48.26
Shop Supplies			$49.11
Sub-total			$8888.88
Tax ($6.85%)			$602.22
Total			$9,491.10

Payments

Total Payments To Date			$9,491.10
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap