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Start Date	Description	Technician	Amount
2018-06-12	CUSTOMER STATES THE ENGINE IS RANDOMLY DYING AND HAS A BAD LACK OF POWER, THE CHECK ENGINE LIGHT IS ALSO ON, PLEASE CHECK AND ADVISE. TECHNICIAN TEST DROVE AND WAS ABLE TO DUPLICATE THE CONCERN AFTER DRIVING FOR AN EXTENDED PERIOD OF TIME, BUT THE SYMPTOMS ARE INTERMITTENT, TECHNICIAN PULLED CODE P0300. TECHNICIAN BEGAN DIAGNOSIS ON SYSTEM AND FOUND THERE TO BE FUEL IN THE CHARCOAL CANISTER, TECHNICIAN RECOMMENDS FIRST REPLACE THE CHARCOAL CANISTER AND THE PURGE VALVE AND RE CHECK AS THIS IS A COMMON FAULT AND MAY BE CONTRIBUTING TO OUR CONCERN. TECHNICIAN COMPLETED CANISTER AND VALVE REPAIRS TO FIND THE SYMPTOMS TO BE STILL RETURNING. TECHNICIAN FURTHERED DIAGNOSIS BY ATTEMPTING TO NARROW DOWN THE CYLINDER THAT IS MISFIRING BY SWAPPING COILS. TECHNICIAN WAS ABLE TO VERIFY ONE CYLINDER WITH A BAD IGNITION COIL, BUT THE RANDOM MISFIRE CODE IS STILL OCCURRING. TECHNICIAN NOTED THE SPARK PLUGS INSTALLED ARE CHAMPION PLUGS AND APPEAR TO BE IN PROPER WORKING ORDER, HOWEVER THERE HAS BEEN A COMMON ISSUE WITH NON MOPAR OE PLUGS CAUSING ISSUES. TECHNICIAN CONTINUED DIAGNOSIS BY REPLACING ALL EIGHT SPARK PLUGS WITH FACTORY OE MOPAR COPPER PLUGS. AFTER REPLACING THE SPARK PLUGS TECHNICIAN TEST DROVE AND WAS UNABLE TO DUPLICATE THE SYMPTOMS AND THERE ARE NO RETURNING TROUBLE CODES. THE SYSTEM IS NOW WORKING AS DESIGNED AT THIS TIME.	ADAM EGBERT	$940.65
Sub-total			$940.65
Shop Supplies			$49.11
Sub-total			$989.76
Tax ($6.85%)			$64.43
FUEL			$25.00
Total			$1,079.19

Payments

Total Payments To Date			$1,079.19
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap