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Start Date	Description	Technician	Amount	Delete?	Decline?
2018-06-18	CUSTOMER STATES THE CHECK ENGINE LIGHT CAME ON WITH A P0021 CODE FOR THE CAM SHAFT POSITION SENSOR. THE CODE HAS BEEN CLEARED, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THE CHECK ENGINE LIGHT RETURNED AND P0O11 AND P0021 WERE PRESENT. TECHNICIAN BEGAN DIAGNOSIS AND FOUND THE ECM TO BE SENDING PROPER SIGNALS TO THE CAMSHAFT SOLENOIDS, TECHNICIAN REMOVED SOLENOIDS AND TESTED TO FIND BOTH ARE WORKING AS DESIGNED, TECHNICIAN MANUALLY TESTED OIL PRESSURE AND FOUND THE PRESSURE TO BE AT 5 PSI AT IDLE AND 27 PSI AT 2000 RPM. SPECIFICATION IS 14 PSI OR GREATER AT IDLE AND 43 PSI OR GREATER AT 2000 RPM. TECHNICIAN NOTES THE NEXT STEP IS TO REMOVE THE OIL PAN TO CHECK FOR RESTRICTIONS AT THE PICK UP TUBE, IF THAT IS CLEAR THE NEXT MOST LIKELY CAUSE OF FAILURE IS A SLIPPED INNER TIMING COVER GASKET. TECHNICIAN WILL REQUIRE TEAR DOWN DIAGNOSIS TO VERIFY BEFORE PERFORMING REPAIRS.	TYLER SPANGLER	$1,704.82	X	%
2018-06-19	FLEET RATE OIL CHANGE SERVICE	TYLER SPANGLER	$29.99	X	%
Sub-total			$1,734.81
Shop Supplies			$59.11
Sub-total			$1,793.92
Total			$1,793.92

KPI's

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KPI	Target	Actual	Gap