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Start Date	Description	Technician	Amount
2018-03-26	CUSTOMER STATES THERE IS A TICKING NOISE COMING FROM THE ENGINE AREA OF THE VEHICLE, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND BELIEVES THE NOISE IS COMING FROM THE REAR OF THE ENGINE AND MOST LIKELY A RESULT OF A CRACKED FLEXPLATE. TECHNICIAN IS UNABLE TO VERIFY WITHOUT REMOVAL OF THE TRANSMISSION. TECHNICIAN RECOMMENDS REMOVE TRANSMISSION TO INSPECT. TECHNICIAN NOTED THE REAR MAIN CRANKSHAFT SEAL IS LEAKING AND SUGGESTS REPLACE AT TIME OF REMOVAL. TECHNICIAN REMOVED THE TRANSMISSION AND FOUND THERE TO BE NO VISIBLE CRACKS IN THE FLEXPLATE, TECHNICIAN SET UP VEHICLE TO START WITH THE TRANSMISSION OUT TO ELIMINATE THE POSSIBLITY OF A TRANSMISSION ISSUE AND THE NOISE IS STILL PRESENT. TECHNICIAN NOTED THE NOISE IS COMING FROM THE VERY REAR OF THE ENGINE AREA AND FURTHER TEAR DOWN DIAGNOSIS WILL BE REQUIRED. CUSTOMER HAS DECLINED FURTHER DIAGNOSIS AT THIS TIME AND HAS REQUESTED WE RE ASSEMBLE VEHICLE.	JONATHAN TAYLOR	$630.00
Sub-total			$630.00
Shop Supplies			$34.65
Sub-total			$664.65
Total			$664.65

Payments

Total Payments To Date			$664.65
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap