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Start Date	Description	Technician	Amount
2018-07-11	CUSTOMER HAS A GOLD STANDARD WARRANTY. AGREEMENT # EXT00026443. PHONE NUMBER 801-963-4653 OPTION 4. GOLD STANDARD HAS AUTHORIZED $1,726.28 TO PAY TOWARDS THIS REPAIR. AUTHORIZATION # C000016534CAT	TYLER SPANGLER	$0.00
2018-07-11	CUSTOMER STATES THE CHECK ENGINE LIGHT CAME ON WITH A P0021 CODE FOR THE CAM SHAFT POSITION SENSOR. THE CODE HAS BEEN CLEARED, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THE CHECK ENGINE LIGHT RETURNED AND P0O11 AND P0021 WERE PRESENT. TECHNICIAN BEGAN DIAGNOSIS AND FOUND THE ECM TO BE SENDING PROPER SIGNALS TO THE CAMSHAFT SOLENOIDS, TECHNICIAN REMOVED SOLENOIDS AND TESTED TO FIND BOTH ARE WORKING AS DESIGNED, TECHNICIAN MANUALLY TESTED OIL PRESSURE AND FOUND THE PRESSURE TO BE AT 5 PSI AT IDLE AND 27 PSI AT 2000 RPM. SPECIFICATION IS 14 PSI OR GREATER AT IDLE AND 43 PSI OR GREATER AT 2000 RPM. TECHNICIAN NOTES THE NEXT STEP IS TO REMOVE THE OIL PAN TO CHECK FOR RESTRICTIONS AT THE PICK UP TUBE, IF THAT IS CLEAR THE NEXT MOST LIKELY CAUSE OF FAILURE IS A SLIPPED INNER TIMING COVER GASKET. TECHNICIAN WILL REQUIRE TEAR DOWN DIAGNOSIS TO VERIFY BEFORE PERFORMING REPAIRS. TECHNICIAN REMOVED ENGINE OIL PAN TO INSPECT FOR RESTRICTION AT THE PICK UP TUBE AND FOUND IT TO BE CLEAR HOWEVER THERE ARE SOME CHUNKS OF GASKET MATERIAL PRESENT. TECHNICIAN FURTHERED DIAGNOSIS BY REMOVING THE FRONT TIMING COVER TO VISUALLY INSPECT INNER TIMING COVER OIL PASSAGES, AND FOUND THERE TO BE A SLIPPED GASKET IN TWO PLACES ON THE INNER TIMING COVER UPPER PLATE WHICH WOULD EXPLAIN OUR LOSS OF OIL PRESSURE. PLEASE REPLACE REAR COVER AND GASKETS.	TYLER SPANGLER	$1,906.28
Sub-total			$1,906.28
Shop Supplies			$49.11
Sub-total			$1,955.39
Tax ($6.85%)			$130.58
Total			$2,085.97

Payments

Total Payments To Date			$2,085.97
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap