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Start Date	Description	Technician	Amount
2018-08-31	CUSTOMER STATES THE VEHICLE WAS IN A COLLISION AND THE OIL FILTER WAS PULLED FROM THE VEHICLE DURING THE ACCIDENT AND OIL PUMPED OUT OF THE ENGINE, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THE OIL FILTER THREADS TO BE DAMAGED, TECHNICIAN CLEANED UP THE THREADS ENOUGH TO GET AN OIL FILTER ON FOR TESTING THE ENGINE. TECHNICIAN FOUND THERE TO BE ONLY A COUPLE QUARTS PRESENT IN THE ENGINE TOTAL. TECHNICIAN DRAINED REMAINING OIL FROM ENGINE, REPLACED THE OIL FILTER, AND ADDED NEW OIL TO CORRECT LEVEL AND STARTED ENGINE. TECHNICIAN NOTED THE VEHICLE IS STILL NOT DERIVABLE BUT THE ENGINE IS IDLING NORMAL AND SEEMS TO BE IN PROPER OPERATING CONDITION AND THERE ARE NO TROUBLE CODES PRESENT. TECHNICIAN DOES RECOMMEND THE OIL FILTER ADAPTER BE REPLACED TO ADDRESS THE DAMAGED THREADS.	TYLER SPANGLER	$95.17
2018-08-31	DIESEL - OIL CHANGE FORD POWER STROKE - - OIL CHANGE (LUBE, OIL, AND FILTER) SYNTHETIC BLEND OIL USED AND RECOMMENDED SERVICE INTERVAL OF 5,000 MILES.	TYLER SPANGLER	$104.99
Sub-total			$200.16
Shop Supplies			$11.01
Sub-total			$211.17
Tax ($6.85%)			$13.71
Total			$224.88

Payments

Total Payments To Date			$224.88
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap