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Start Date	Description	Technician	Amount
2018-10-12	CUSTOMER STATES, THEY HAD THE TRUCK IN 4WD TO BACK UP THEN PUT IT IN 2WD AND STARTED TO DRIVE WHEN THE CHECK ENGINE LIGHT CAME ON AND A MESSAGE ON THE DASH SAYING REDUCED ENGINE POWER. PLEASE CHECK AND ADVISE. CHECKED AND FOUND CODE P0102 PRESENT. TECHNICIAN CHECKED THE MASS AIR FLOW SENSOR CONNECTIONS AND TESTED THE WIRING TO THE SENSOR FOR CORRECT SIGNALS AND FOUND ALL TO BE IN OPERATING ORDER. TECHNICIAN FOUND THERE TO BE A LOOSE CLAMP ON THE INTAKE HOSE THAT CAUSED A MAJOR AIR LEAK. TECHNICIAN RE INSTALLED HOSE AND TIGHTENED CLAMP AND THE SYSTEM IS NOW WORKING AS DESIGNED.	RUSSELL HUDSON	$42.09
2018-10-15	TECHNICIAN FOUND CHECK ENGINE LIGHT CODE P0673 STORED. TECHNICIAN RECOMMENDS REMOVE CYLINDER #3 GLOW PLUG AND VERIFY FAULT. PLEASE REPLACE AS NECESSARY. TECHNICIAN ALSO RECOMMENDS REPLACE THE REMAINING GLOW PLUGS AS THEY ARE COMMON TO FAIL. CUSTOMER HAS OPTED TO REPLACE ALL FOUR GLOW PLUGS ON THE PASSENGER SIDE. IDRIVE IS COVERING THE ONE THAT HAS FAILED, CUSTOMER WILL BE RESPONSIBLE FOR THE REMAINING THREE.	TREY GALE	$274.41
Sub-total			$316.50
Shop Supplies			$17.41
Sub-total			$333.91
Total			$333.91

Payments

Total Payments To Date			$333.91
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap