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Start Date	Description	Technician	Amount
2018-11-26	CUSTOMER STATES THERE IS A LOUD GRINDING NOISE PRESENT MOSTLY OVER 45 MPH, PLEASE CHECK AND ADVISE.	LUKE HARRISON	$0.00
2018-11-01	PLEASE REPLACE THE RIGHT FRONT UNIVERSAL JOINT ON THE AXLE SHAFT.	RUSSELL HUDSON	$89.78
2018-12-03	TECHNICIAN FOUND THE FRONT DRIVE SHAFT TO BE CAUSING A LOUD GRIND AND BIG PORTION OF THE VIBRATION. TECHNICIAN REMOVED DRIVESHAFT AND NOTED THE VIBRATION IS MUCH LESS AND THE LOUD HIGH SPEED GRIND IS GONE. TECHNICIAN NOTED THERE IS STILL A BEARING TYPE NOISE IN THE FRONT DIFFERENTIAL WITH THE DRIVE SHAFT OUT AND THAT WILL REQUIRE FURTHER DIAGNOSIS. TECHNICIAN NOTED THE FRONT DRIVESHAFT IS IN GOOD SHAPE AND EVEN TESTED ANOTHER SHAFT FROM ANOTHER TRUCK TO VERIFY. TECHNICIAN NOTED THE NOISE IS DUE TO A PINION ANGLE ISSUE AS A RESULT OF THE LIFT KIT. TECHNICIAN WAS ABLE TO ADJUST THE LOWER CONTROL ARMS AND BETTER THE CONDITION BUT IT WOULD NOT COMPLETELY CORRECT DUE TO THE ANGLE IS STILL NOT PERFECT. TECHNICIAN RECOMMENDS INSTALL A TRANSFER CASE DROP BRACKET TO PERFECTLY SET THE PINION ANGLE AND ELIMINATE THE DRIVE SHAFT ISSUES. PLEASE INSTALL TRANSFER CASE LOWERING MOUNT. TECHNICIAN RE CHECKED AND FOUND THE DRIVESHAFT PORTION OF THE NOISE IS NOW GONE.	LUKE HARRISON	$127.39
2018-12-06	TECHNICIAN FURTHERED DIAGNOSIS ON FRONT END BEARING NOISE AFTER COMPLETING REPAIRS TO FRONT DRIVE SHAFT (LISTED SEPARATELY) AND FOUND THERE TO BE AN ISSUE WITH THE RIGHT FRONT UNIVERSAL JOINT BEING COMPLETELY SEIZED AND THERE IS A BEARING NOISE ALSO COMING FROM INSIDE OF THE DIFFERENTIAL. TECHNICIAN RECOMMENDS REPAIR UNIVERSAL JOINT AND DIS ASSEMBLE FRONT DIFFERENTIAL TO FURTHER INSPECT BEARINGS AND GEAR SET. TECHNICIAN FOUND THERE TO BE DAMAGE TO BOTH SIDE BEARINGS AS A RESULT OF THEM BEING TOO TIGHT AND THEY'VE BEEN VERY HOT. TECHNICIAN REMOVED PINION AND FOUND BOTH PINION BEARINGS WITH A GRIND TO THEM AND THERE IS VISIBLE CHUNKS MISSING FROM THE OUTER EDGE OF THE RING GEAR. TECHNICIAN RECOMMENDS REPLACE THE CARRIER SIDE BEARINGS, BOTH PINION BEARINGS, GEAR SET, PINION SEAL, AND CRUSH WASHER.	LUKE HARRISON	$1,250.78
Sub-total			$1,467.94
Shop Supplies			$49.11
Sub-total			$1,517.05
DELIVERY FEE FROM JACK-IT			$10.00
FUEL			$25.00
Total			$1,552.05

Payments

Total Payments To Date			$1,552.05
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap