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Start Date	Description	Technician	Amount
2018-12-19	BG - OIL CHANGE - BETTER (INCLUDES BG SYNTHETIC ADDITIVE) RECOMMENDED SERVICE INTERVAL IS 5,000 MILES. PRICE DISPLAYED IS UP TO 5 QUARTS.	TYLER SPANGLER	$49.99
2018-12-14	COURTESY INSPECTION (FREE) - TECHNICIAN NOTES, THE WINDSHIELD WIPERS ARE TORN, THE FRONT TIRES ARE AT 2/32" AND THE REARS ARE AT 3/32" ALL FOUR ARE AT THE POINT THEY SHOULD BE REPLACED, THE TRANSMISSION FLUID IS DARK, THE REAR DRIVE LINE U-JOINTS ARE RUSTED AND HAVE MINOR PLAY, THE FRONT BRAKE PADS ARE AT 2/32" AND THE ROTORS ARE VERY RUSTED AND SHOULD BE REPLACED, THE REAR BRAKE PADS ARE AT 4/32" AND THOSE ROTORS ARE ALSO VERY RUSTED AND SHOULD BE REPLACED, THE FRONT DIFFERENTIAL IS DARK AND MILKY AND IS DUE FOR SERVICE. CUSTOMER HAS BEEN INFORMED OF THESE ISSUES AND HAS DECLINED FURTHER REPAIRS.	TYLER SPANGLER	$0.00
2018-12-14	CUSTOMER STATES, THE VEHICLE SHAKES WHILE DRIVING AND BELIEVES IT IS THE TIRES OUT OF BALANCE. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, THE CHECK ENGINE LIGHT WAS ON WITH A MISFIRE CODE (P0303 FOR CYLINDER 3) TECHNICIAN SWAPPED THE COIL AND SPARK PLUG ON THAT CYLINDER TO DIFFERENT CYLINDERS AND THE ISSUE WENT AWAY. TECHNICIAN RECOMMENDS PREFORMING A TUNE UP ON THE VEHICLE TO ENSURE THAT IS UP TO DATE, THEN SEEING IF THE ISSUE RETURNS. CUSTOMER HAS DECLINED THE TUNE UP AT THIS TIME.	TYLER SPANGLER	$47.59
2018-12-14	TECHNICIAN NOTES, THERE IS A DRIPPING OIL LEAK COMING FROM THE VACUUM PUMP. TECHNICIAN RECOMMENDS REPLACING THE VACUUM PUMP, DUE TO THE FACT THAT IT IS A COMMON ITEM TO FAIL. YOU CAN ALSO JUST CHANGE THE GASKETS, BUT IT ISN'T RECOMMENDED.	TYLER SPANGLER	$141.70
2018-12-17	WINDSHIELD REPLACEMENT	AUSTIN KALLUNKI	$190.00
Sub-total			$429.28
Hazardous Materials Disposal			$19.32
Shop Supplies			$23.61
Sub-total			$472.21
Tax ($6.85%)			$29.41
Total			$501.61

Payments

Total Payments To Date			$501.61
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap