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Start Date	Description	Technician	Amount	Delete?	Decline?
2017-12-05	CUSTOMER STATES THE RIGHT SIDE SECOND ROW SEAT BELT IS NOT RETRACTING, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THE BELT TO BE TWISTED AND JAMMED, AFTER UN TWISTING TECHNICIAN NOTED THE RETRACTOR IS WEAK. TECHNICIAN RECOMMENDS REPLACE THE BELT ASSEMBLY.	TREY GALE	$323.87	X	%
2017-05-01	PLEASE REPLACE THE RIGHT SIDE SECOND ROW SEAT BELT BUCKLE PORTION ONLY.	RUSSELL HUDSON	$196.02	X	%
2017-12-05	TECHNICIAN FOUND THERE TO BE OIL LEAKING FROM THE ENGINE VALLEY COVER GASKET, TECHNICIAN RECOMMENDS REPLACE THE GASKET AND UPDATE THE INTAKE AND KNOCK SENSORS. IF THERE IS EXCESSIVE CORROSION ON KNOCK SENSORS THOSE WILL BE RECOMMENDED TO BE REPLACED AT TIME OF REPAIR FOR AN ADDITIONAL CHARGE.	TYLER SPANGLER	$455.08	X	%
2017-12-05	TECHNICIAN RE CHECKED OIL LEAK AND FOUND OIL TO BE COMING FORM THE REAR MAIN SEAL AREA AND FROM AROUND THE OIL PAN GASKET. TECHNICIAN RECOMMENDS REMOVE TRANSMISSION AND REPLACE REAR MAIN AND REPLACE OIL PAN GASKET.	TYLER SPANGLER	$1,370.67	X	%
Sub-total			$2,345.64
Hazardous Materials Disposal			$58.26
Shop Supplies			$59.11
Sub-total			$2,463.01
Tax ($7.25%)			$170.06
Total			$2,633.07

KPI's

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KPI	Target	Actual	Gap