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Start Date	Description	Technician	Amount
2019-01-02	CUSTOMER STATES, THE VEHICLE HAS A HARD TIME STARTING AFTER IT HAS ALREADY BEEN DRIVEN AND UP TO OPERATING TEMPERATURE. PLEASE CHECK AND ADVISE. TECH FOUND MULTIPLE CODES STORED IN THE BCM- B2958-PASSKEY RELATED, B2960-SECURITY SYSTEM SENSOR DATA INCORRECT BUT VALID, AND U100-LOSS OF CLASS 2 SERIAL COMMUNICATION. TECH PERFORMED A PASSKEY SECURITY RELEARN PROCEDURE AND THESE CODES DID NOT RETURN. TECH ALSO FOUND A LARGE INTERMITTENT VACUUM LEAK THAT COULD POSSIBLY CAUSE THE ENGINE TO HAVE A NO/HARD START WHEN HOT. TECH REPLACED THE VACUUM TEE LEAK WITH A CUSTOM MADE REPAIR. NOW VACUUM LEAK IS FIXED AND SECURITY SYSTEM IS OPERATING AS DESIGNED. TECH ALSO NOTED THE POSSIBILITY OF CUSTOMERS CONCERN WAS POSSIBLY RELATED TO THE IGNITION SWITCH CUSTOMER HAD PREVIOUSLY REPLACED.	JONATHAN TAYLOR	$156.75
2019-01-30	TECHNICIAN NOTES, THERE IS A LEAK COMING FROM THE WATER PUMP CAUSING THE COOLANT TO RUN LOW. CUSTOMER HAS DECLINED FURTHER REPAIRS AND HAS DECLINED TOPPING OFF THE COOLANT.	LUKE HARRISON	$0.00
Sub-total			$156.75
Hazardous Materials Disposal			$7.05
Shop Supplies			$862
Sub-total			$172.42
Tax ($6.85%)			$10.74
Total			$183.16

Payments

Total Payments To Date			$183.16
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap