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Start Date	Description	Technician	Amount
2019-02-15	BG - OIL CHANGE - BETTER (INCLUDES BG SYNTHETIC ADDITIVE) RECOMMENDED SERVICE INTERVAL IS 5,000 MILES. PRICE DISPLAYED IS UP TO 5 QUARTS.	TYLER SPANGLER	$49.99
2019-02-15	COURTESY INSPECTION (FREE)	TYLER SPANGLER	$0.00
2019-02-15	CUSTOMER STATES THE CHECK ENGINE LIGHT IS ON AND THE VEHICLE HIT SOMETHING ON THE UNDER CARRIAGE, PLEASE CHECK AND ADVISE. TECHNICIAN FOUND CODE P0420. TECHNICIAN ALSO FOUND THERE TO BE A CRACK IN THE PIPE DIRECTLY AT THE REAR OF THE CATALYTIC CONVERTER DUE TO THE IMPACT. TECHNICIAN RECOMMENDS REPLACE THE REAR MOST CATALYTIC CONVERTER AND SECTION OF PIPE AND RE CHECK. TECHNICIAN NOTED IT IS REQUIRED TO HAVE THE TUNE UP CURRENT ON THE ENGINE AND A TOP ENGINE CLEAN IS NECESSARY IN ORDER TO UPHOLD WARRANTY ON CATALYTIC CONVERTER.	RUSSELL HUDSON	$450.00
2019-02-15	PLEASE CHECK THE GRILLE AND BUMPER AREA FOR DAMAGE AS A RESULT OF AN IMPACT. TECHNICIAN NOTED THE BUMPER IS BROKEN AT ALMOST ALL OF THE MOUNTING TABS, TECHNICIAN RECOMMENDS REFER TO A BODY REPAIR SHOP.	TYLER SPANGLER	$0.00
2019-02-15	STATE - EMISSIONS TEST (ONLY)*	TYLER SPANGLER	$35.00
2019-02-15	TECHNICIAN NOTES; FRONT PARK LIGHTS ARE INOPERATIVE, TIRES ARE RECOMMENDED TO ROTATE, TRANSMISSION FLUID IS A LITTLE DARK, VALVE COVERS ARE LEAKING, AIR FILTER IS DIRTY, CABIN AIR FILTER IS RECOMMENDED BY MILES, BATTERY IS TESTING AS WEAK, TUNE UP IS DUE BY MILEAGE AND REQUIRED IN ORDER TO TO UPHOLD CATALYTIC CONVERTER WARRANTY.	TYLER SPANGLER	$0.00
Sub-total			$534.99
Shop Supplies			$29.42
Sub-total			$564.41
Tax ($6.85%)			$34.25
Total			$598.66

* Items marked with a red asterisk are not taxed.

Payments

Total Payments To Date			$598.66
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap