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Jobs

Start Date	Description	Technician	Amount
2019-05-23	CUSTOMER STATES, THE SERPENTINE BELT CAME OFF AND THERE IS A PULLEY LOOSE. PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THE BELT TO BE MISSING, TECHNICIAN NOTED ALL FOUR BOLTS FOR THE WATER PUMP PULLEY ARE MISSING. TECHNICIAN HAD TO RIG UP A FIXTURE TO EXTRACT THE FAN FROM THE PULLEY. TECHNICIAN DIS ASSEMBLED TO FURTHER INSPECT AND FOUND TWO OF THE BOLTS ARE BROKEN IN THE WATER PUMP, AND TWO ARE MISSING ALL TOGETHER. TECHNICIAN NOTED IT APPEARS AS THE PULLEY RAN LOOSE FOR A PERIOD OF TIME AS IT IS BEAT UP A BIT ON THE SIDE WHICH CONTACTS THE WATER PUMP HUB, AND THE BOLT HOLES ARE WALLOWED A LITTLE AS WELL AS ALL FOUR HOLES HAVE A CRACK FROM THE BOLT HOLE TO THE CENTER OF THE PULLEY. CUSTOMER IS IN A TIME CRUNCH TO GET THIS TRUCK BACK AND HAS OPTED TO REPLACE THE WATER PUMP INSTEAD OF EXTRACTING THE SEIZED BOLTS. TECHNICIAN PROCEEDED WITH THE WATER PUMP REPLACEMENT AND FOUND THE THERMOSTAT IS FALLING APART AND STUCK OPEN AS WELL. TECHNICIAN RECOMMENDS REPLACE THE WATER PUMP, NEW SERPENTINE BELT, THERMOSTAT, PULLEY BOLTS, WATER PUMP PULLEY. TECHNICIAN NOTED ALL PARTS ARE AVAILABLE TO FINISH THE JOB WITH THE EXEPTION OF THE WATER PUMP PULLEY, THE CLOSEST PULLEY FOUND WAS 2 DAYS OUT. CUSTOMER WAS INFORMED AND IS UNABLE TO WAIT FOR A NEW PULLEY, THEREFORE DECLINING THE REPLACEMENT OF THE PULLEY WITH A NEW PART, AND HAS DECIDED TO RE USE THE OLD PULLEY. TECHNICIAN COMPLETED REPAIRS AND RE CHECKED TO FIND THE SYSTEM IS NOW WORKING AS DESIGNED.	TREY GALE	$631.50
Sub-total			$631.50
Shop Supplies			$41.05
Sub-total			$672.55
Total			$672.55

Payments

Total Payments To Date			$672.55
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap