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Start Date	Description	Technician	Amount	Delete?	Decline?
2019-05-23	CUSTOMER STATES, THE CHECK ENGINE LIGHT IS ON AND THE VEHICLE RUNS ROUGH. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, THERE IS TWO CODES PRESENT FOR THE CHECK ENGINE LIGHT. THERE IS A CYLINDER #1 MISFIRE CODE, AS WELL AS A THROTTLE BODY CODE. **PLEASE SEE SEPARATE JOB FOR DETAILS ON THE THROTTLE BODY ISSUE.** FOR THE MISFIRE, TECHNICIAN STARTED BY MOVING THE IGNITION COIL FROM CYLINDER #1 TO CYLINDER #2, AND THE MISFIRE MOVED TO CYLINDER #2. TECHNICIAN ALSO STATES, THERE IS ENGINE OIL DOWN IN THE HOLES FOR THE IGNITION COILS, TECHNICIAN RECOMMENDS REPLACING THE CYLINDER #1 IGNITION COIL TO FIX THE MISFIRE, AND REPLACING THE VALVE COVER GASKET AND SPARK PLUG GASKETS TO STOP THE ENGINE OIL FROM GETTING TO THE SPARK PLUGS.	TREY GALE	$814.53	X	%
Sub-total			$814.53
Hazardous Materials Disposal			$24.44
Shop Supplies			$32.58
Sub-total			$871.55
Tax ($7.25%)			$59.05
Total			$930.60

KPI's

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KPI	Target	Actual	Gap