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Start Date	Description	Technician	Amount
2019-06-06	CUSTOMER STATES THERE IS A VIBRATION WHEN DRIVING MOSTLY AT FREEWAY SPEEDS, THE WHEEL AND TIRE SET WAS JUST RE BALANCED, PLEASE CHECK AND ADVISE. TECHNICIAN TEST DROVE AND WAS ABLE TO DUPLICATE THE CONCERN AND NOTED IT FELT LIKE IT WAS MOSTLY PRESENT IN THE REAR OF THE VEHICLE. TECHNICIAN CHECKED WITH THE VEHICLE ON THE LIFT AND VERIFIED THE DRIVESHAFT, AXLES, WHEEL HUBS, AND WHEELS SEEM TO BE TRUE. TECHNICIAN ROTATED THE FRONT TIRES TO THE BACK AND THE BACK TIRES TO THE FRONT AND NOTED THE VIBRATION SEEMED TO FOLLOW NOW TO THE FRONT. TECHNICIAN CHECKED THE BALANCE ON THE WHEELS FROM THE REAR AND NOTED THE LEFT REAR WAS OFF BY 9.5 OUNCES. TECHNICIAN CHECKED BALANCE ON THE THREE REMAINING AND FOUND THEM ALL TO BE OFF BY ROUGHLY AN OUNCE. TECHNICIAN RE BALANCED THE WHEELS AND TIRES AND TEST DROVE. TECHNICIAN NOTED THE VIBRATION IS SIGNIFICANTLY BETTER BUT NOTED THE 22" WHEELS SEEM TO BE VERY SENSITIVE TO ROAD IMPERFECTIONS AND CRACKS.	RUSSELL HUDSON	$89.17
2019-06-06	TIRES - ROTATE AND BALANCE	RUSSELL HUDSON	$39.99
Sub-total			$129.16
Shop Supplies			$840
Sub-total			$137.56
Total			$137.56

Payments

Total Payments To Date			$137.56
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap