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Start Date	Description	Technician	Amount
2019-07-09	BG - FLUSH - LONG LIFE COOLANT - PLEASE FLUSH SYSTEM WITH WATER ONE TIME AND DRIVING, BEFORE PREFORMING THE FINAL FLUSH WITH COOLANT.	ASHTON ORR	$173.03
2019-07-01	COURTESY INSPECTION (FREE) - TECHNICIAN NOTES, THERE IS NO STICKER TO INDICATE WHEN THE OIL CHANGE IS DUE, THE COOLANT WAS LOW, THERE IS SEVERAL FLUID LEAKS, THE AIR FILTER IS SLIGHTLY DIRTY, THE TUNE UP IS DUE BY THE MILES UNLESS IT IS UP TO DATE, THE RIGHT FRONT LOWER BALL JOINT IS TORN AND STARTING TO LOOSE GREASE, THE FRONT AND REAR BRAKE PADS ARE AT 5/32", THE FUEL FILTER IS DUE BY THE MILES, THERE IS A MINOR TRANSMISSION PAN SEEP, AND THE ABS LIGHT IS ON.	ASHTON ORR	$0.00
2019-07-01	CUSTOMER BELIEVES THERE IS A HEAD GASKET ISSUE. CUSTOMER STATES, THE COOLANT IS OILY AND THE ENGINE OIL WAS ABOUT THREE QUARTS LOW, AND THE VEHICLE HAS HAD ISSUES OVERHEATING BEFORE PREVIOUS REPAIRS. TECHNICIAN NOTES, THERE ISN'T HYDRO CARBONS IN THE COOLING SYSTEM AT THIS TIME. HOWEVER, THERE IS A CRACK INTERNAL ON THE RADIATOR THAT IS CAUSING THE OIL AND COOLANT TO MIX. THE RADIATOR IS LIKELY CRACKED DUE TO OVERHEATING CAUSED BY A COOLANT LEAK COMING FROM THE LOWER INTAKE MANIFOLD GASKET. THE UPPER AND LOWER RADIATOR HOSES ARE STARTING TO SWELL FROM THE ENGINE OIL RUNNING THROUGH THEM. TECHNICIAN WOULD LIKE TO VERIFY THERE IS NOT A HEAD GASKET ISSUE BEFORE FIXING THE LOWER INTAKE MANIFOLD GASKET LEAK, SO WE DON'T HAVE TO PULL IT APART TWICE. TECHNICIAN RECOMMENDS REPLACING THE RADIATOR, THE THERMOSTAT AND BOTH THE UPPER AND LOWER RADIATOR HOSES. THEN FLUSHING THE COOLING SYSTEM WITH WATER ONCE AND DRIVING IT, BEFORE THE FINAL FLUSH WITH COOLANT. THEN RECHECKING FOR POSSIBLE HEAD GASKET ISSUES BEFORE REPAIRING THE LOWER INTAKE GASKET LEAK.	LUKE HARRISON	$839.82
2019-07-15	TECHNICIAN NOTES, THE LOWER INTAKE MANIFOLD HAS A COOLANT LEAK. TECHNICIAN RECOMMENDS REPLACING THE LOWER INTAKE MANIFOLD GASKET.	ASHTON ORR	$581.71
2019-07-16	TECHNICIAN NOTES, WHILE DOING THE INTAKE MANIFOLD REPAIR THERE WOULD BE LESS LABOR TO FINISH THE TUNE UP WITH THE PARTS THE CUSTOMER PREVIOUSLY DID NOT REPLACE (WIRES, PCV VALVE, AND FUEL FILTER) THE CUSTOMER WOULD LIKE TO REPLACE THEM AT THIS TIME TO SAVE ON LABOR.	ASHTON ORR	$202.07
2019-07-19	TECHNICIAN NOTES, WHILE DRIVING THE VEHICLE THERE IS A GRINDING NOISE COMING FROM THE REAR TIRES. UPON FURTHER INSPECTION, TECHNICIAN FOUND THE REAR BRAKE PAD ON THE RIGHT SIDE INNER PAD HAS GONE METAL ON METAL WITH THE ROTOR. WE ARE WILLING TO COVER LABOR IF THE CUSTOMER PAYS FOR THE COST OF PARTS SINCE THE CUSTOMER HAS ALREADY DONE A LARGE AMOUNT OF WORK WITH US, AND WE ALREADY HAVE IT APART.	ASHTON ORR	$250.52
2019-07-16	TRANSMISSION PAN GASKET	AUSTIN KALLUNKI	$238.29
Sub-total			$2,285.44
Hazardous Materials Disposal			$48.26
Shop Supplies			$49.11
Sub-total			$2,382.81
Tax ($7.25%)			$165.69
FUEL			$30.00
Total			$2,578.50

Payments

Total Payments To Date			$2,578.50
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap