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Start Date	Description	Technician	Amount
2019-07-29	CUSTOMER STATES, THE VEHICLE DIED WHILE DRIVING AND WOULDN'T RESTART. THEY HAD IT TOWED TO ANOTHER SHOP AND THEY DIAGNOSED A FUEL PUMP ISSUE AND REPLACED IT. THE VEHICLE DIED AGAIN WHILE DRIVING AND WON'T RESTART. PLEASE CHECK AND ADVISE. TECHNICIAN DUPLICATED THE CONCERN AND NOTED THE ENGINE WILL CRANK BUT NOT START. TECHNICIAN CHECKED AND FOUND THERE TO BE NO FUEL PRESSURE FROM THE LOW PRESSURE PUMP. TECHNICIAN USED AN ALTERNATIVE FUEL AND NOTED THE ENGINE WILL START AND RUN ON AN ALTERNATIVE FUEL. TECHNICIAN PULLED CODE P018B FOR FUEL SENSOR PERFORMANCE. TECHNICIAN FOLLOWED DIAGNOSTIC PROCEDURE FOR MENTIONED CODE AND NO FUEL PRESSURE. TECHNICIAN FOUND THE WIRING HARNESS FROM THE FUEL MODULE TO THE PUMP TO BE SMASHED BETWEEN THE BODY AND THE TANK, TECHNICIAN LOOSENED THE TANK TO FREE HARNESS AND CHECK FOR DAMAGE. TECHNICIAN NOTED THE WIRE LOOM WAS DAMAGED BUT THE WIRES ARE STILL INTACT. TECHNICIAN THEN VERIFIED THERE IS A PROPER POWER AND GROUND SIGNAL TO THE FUEL PUMP AND THE PUMP IS TURNING ON WHEN COMMANDED. TECHNICIAN NOTED THE FUEL GAUGE READS 1/4 TANK BUT THERE IS NO FUEL PRESENT IN THE TANK. TECHNICIAN ADDED 5 GALLONS OF FUEL TO THE TANK AND RE CHECKED TO FIND FUEL PRESSURE IS NOW WITHIN SPECIFICATION AND THE ENGINE STARTED RIGHT UP. TECHNICIAN NOTED THAT AFTER ADDING THE FUEL THE FUEL GAUGE DID NOT MOVE FROM ITS PREVIOUS LOCATION. TECHNICIAN BRIEFLY LOOKED INTO THE ISSUE (AFTER BEING INFORMED BY THE CUSTOMER THE GAUGE WORKED BEFORE THE INITIAL FAILURE) AND FOUND THE HARNESS THAT GOES TO THE SENDING UNIT ALSO APPEARS TO BE SMASHED BETWEEN THE TANK AND THE BODY. TECHNICIAN RECOMMENDS REMOVE FUEL TANK AND INSPECT TO FURTHER DIAGNOSE AND REPAIR AS NECESSARY. THIS QUOTE IS A BEST ESTIMATE AND MAY CHANGE DEPENDING UPON THE CONCLUSION OF THE DIAGNOSIS, AT WHICH POINT A FINAL ESTIMATE WILL BE DISCLOSED. CUSTOMER HAS BEEN INFORMED OF THE ABOVE INFORMATION AND HAS DECLINED FURTHER DIAGNOSIS.	RUSSELL HUDSON	$102.17
Sub-total			$102.17
Shop Supplies			$6.64
Sub-total			$108.81
Tax ($7.25%)			$7.41
FUEL			$25.00
TOW CHARGE SUBLET THROUGH MATTS TOWING			$75.00
Total			$216.22

Payments

Total Payments To Date			$216.22
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap