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Start Date	Description	Technician	Amount
2019-07-29	CUSTOMER STATES, THE RIGHT SIDE AIR VENTS ONLY BLOW HOT AIR. PLEASE CHECK AND ADVISE. TECHNICIAN STATES, THE ACTUATOR ISN'T MOVING TO ALLOW THE COLD AIR TO BLOW THROUGH THE VENTS. TECHNICIAN CHECKED THE ACTUATOR WITH A POWER PROBE AND WAS ABLE TO MOVE THE ACTUATOR. TECHNICIAN CHECKED THE WIRING GOING TO THE CONTROL HEAD AND FOUND THE WIRING GOING TO THE CONTROL HEAD TO BE FINE, BUT THERE IS NO POWER COMING OUT OF THE CONTROL HEAD TO MOVE THE ACTUATOR. TECHNICIAN RECOMMENDS REPLACING THE CONTROL HEAD AND RECHECKING FOR OTHER ISSUES AFTER THE REPAIRS. (USED OPTION NO WARRANTY) TECHNICIAN INSTALLED CONTROL HEAD AND FOUND THE ACTUATOR IS STILL NOT MOVING. TECHNICIAN NOTED THE COMPUTER IS NOW REGISTERING THE COMMANDED CONTROL COUNTS WHICH IT WAS NOT BEFORE. TECHNICIAN BELIEVES THERE IS ALSO A FAULT IN THE ACTUATOR AND RECOMMENDS REPLACE ACTUATOR AS WELL.	TYLER SPANGLER	$578.40
Sub-total			$578.40
Shop Supplies			$37.60
Sub-total			$616.00
Total			$616.00

Payments

Total Payments To Date			$616.00
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap