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Start Date	Description	Technician	Amount
2019-08-16	TECHNICIAN INSPECTED TRANSFER CASE TO FIND THERE IS NO FLUID PRESENT AND THE SHIFT FORK ALIGNMENT SHAFT AND PLUG ARE MISSING. TECHNICIAN NOTED THE TRANSFER CASE SMELLS A LITTLE BURNT AND THE SMALL AMOUNT OF FLUID THAT WAS DRAINED FROM THE DRAIN PLUG WAS EXTREMELY DARK AND THERE WERE A COUPLE METAL CHUNKS PRESENT A LITTLE SMALLER THAN A BB. TECHNICIAN NOTES THE PLUG AND SHAFT SHOULD NEVER BE REMOVED WITHOUT THE TRANSFER CASE OUT AND APART. TECHNICIAN NOTES THE BEST WAY TO ENSURE THE TRANSFER CASE WILL LAST WOULD BE TO DIS ASSEMBLE AND INSPECT, INCLUDING INSTALLING MISSING PARTS WHILE DIS MANTLED. CUSTOMER HAS BEEN INFORMED AND WOULD LIKE US TO ATTEMPT INSTALLING THE SHIFT FORK ALIGNMENT SHAFT AND PLUG WITH KNOWN GOOD USED PARTS WITHOUT DIS ASSEMBLING THE TRANSFER CASE, IF SUCCESSFUL TOP OFF THE FLUID AND TEST DRIVE.	TYLER SPANGLER	$131.15
2019-08-07	TRANSMISSION - CHEVROLET COMPLETE STOCK OVERHAUL 4L60E, THIS BUILD COMES WITH A 3 YEAR 36,000 MILE WARRANTY VALID ONLY AT OUR FACILITY. (TOWING NOT INCLUDED) A RE-CHECK IS REQUIRED AFTER 1,000 MILES, IF THERE IS HARD PART DAMAGE PRICE FOR PARTS IS ADDITIONAL. VEHICLE ARRIVED WITH THE TRANSMISSION ALREADY OUT. PLEASE LOCATE AND INSPECT PARTS TO RE ASSEMBLE. ADVISE WHERE NEEDED.TECHNICIAN STATES, UPON INSPECTION TECHNICIAN FOUND THE FORWARD SPRAG TO BE SEIZED (TYPICALLY CONSIDERED A HARD PART) AS WELL AS SEVERAL MISSING PARTS, WE WERE ABLE TO FIND USED REPLACEMENT PARTS FOR THE MISSING ITEM AND A NEW FORWARD SPRAG PLEASE SELL ADDITIONAL ITEMS AT COST TO CUSTOMER.	LUKE HARRISON	$2,015.00
Sub-total			$2,146.15
Hazardous Materials Disposal			$48.26
Shop Supplies			$49.11
Sub-total			$2,243.52
Tax ($7.25%)			$155.60
Total			$2,399.11

Payments

Total Payments To Date			$2,399.11
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap