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Start Date	Description	Technician	Amount
2019-08-21	COURTESY INSPECTION (FREE)	ASHTON ORR	$0.00
2019-08-21	CUSTOMER STATES VEHICLE HAS TICKING NOISE COMING FROM ENGINE. PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THE REAR BANK EXHAUST MANIFOLD IS CRACKED. TECHNICIAN RECOMMENDS REPLACE MANIFOLD, GASKET, AND HARDWARE. THIS REPAIR HAS BEEN SUBMITTED AS A CLAIM TO ALPHA WARRANTY FOR REVIEW. ALPHA WARRANTY HAS AGREED TO PAY A TOTAL OF $290.33 TOWARDS THIS REPAIR. CUSTOMER HAS A $100 DEDUCTIBLE THAT WILL BE SUBTRACTED FROM THE $290.33. TOTAL PAYMENT THAT WILL BE APPLIED TO THIS INVOICE IS $190.33 PAYED BY ALPHA WARRANTY. CUSTOMER WILL BE RESPONSIBLE FOR THE REMAINDER. ALPHA WARRANTY AUTHORIZATION # 237800C0.	ASHTON ORR	$459.06
2019-08-22	TECHNICIAN NOTES; WIPER BLADES ARE STREAKY, DRIVERS SIDE LICENSE PLATE LIGHT IS OUT, TIRES ARE UNEVENLY WORN TIRE TO TIRE, BRAKE FLUID IS GREEN, FRONT ENGINE COVER IS SEEPING, EXHAUST MANIFOLD IS CRACKED, FRONT BRAKE PADS ARE AT 6/32", REAR BRAKE PADS ARE AT 3/32".	ASHTON ORR	$0.00
Sub-total			$459.06
Shop Supplies			$29.84
Sub-total			$488.90
Tax ($7.25%)			$33.28
Total			$522.18

Payments

Total Payments To Date			$522.18
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap