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Start Date	Description	Technician	Amount
2019-09-20	CUSTOMER STATES, THE VEHICLE HAS A STUMBLE WHILE UNDER ACCELERATION. IT HAS THE ISSUE WITH AND WITHOUT A TRAILER. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WHEN DRIVING THE VEHICLE IT FEELS LIKE THE TORQUE CONVERTER IS TRYING TO LOCK BEFORE SEEING AN ISSUE AND JUMPING BACK DOWN IN GEAR. THE TECHNICIAN BELIEVES THIS IS CAUSED BY AN INTERNAL TRANSMISSION FAULT. TECHNICIAN RECOMMENDS REMOVING THE TRANSMISSION PAN TO INSPECT FOR DEBRIS AND CLUTCH MATERIAL. - TECHNICIAN STATES, AFTER DROPPING THE TRANSMISSION PAN THERE WAS NO LARGE CHUNKS OF DEBRIS. HOWEVER THE FLUID IS VERY DARK AND HAS A METALLIC TINGE TO IT. TECHNICIAN STATES, AFTER WE DROPPED THE PAN AND CHANGED THE INTERNAL FILTER THE SHIFTING WAS NORMAL FOR ABOUT THE FIRST 50 MILES, BEFORE IT STARTED HAVING THE SAME SYMPTOMS. TECHNICIAN BELIEVES THERE IS AN INTERNAL ISSUE IN THE TRANSMISSION CAUSING THE SHIFTS, LIKELY DUE TO A BURNT SET OF CLUTCHES THAT CAUSED THE VALVE BODY TO GUM UP AND START STICKING. THE FIX WOULD BE TO REPLACE THE TRANSMISSION AND VALVE BODY, IF THE CUSTOMER WOULD PREFER WE CAN TRY REPLACING THE VALVE BODY AND FLUSHING THE TRANSMISSION TO GET RID OF THE STICKING VALVE BODY AND THE BURNT FLUID AS AN ATTEMPT TO FIX THE ISSUE WITHOUT REPLACING THE TRANSMISSION. **THE CUSTOMER HAS DECLINED FURTHER REPAIRS AT THIS TIME**	TYLER SPANGLER	$349.54
Sub-total			$349.54
Shop Supplies			$22.72
Sub-total			$372.26
Tax ($7.25%)			$25.34
Total			$397.60

Payments

Total Payments To Date			$397.60
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap