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Start Date	Description	Technician	Amount
2019-10-02	CUSTOMER STATES THE HEADLIGHTS ARE INOPERATIVE AT TIMES, PLEASE CHECK AND ADVISE. TECHNICIAN NOTED THE HEADLIGHTS SEEM TO STAY ON FOR ABOUT A MINUTE OR SO PRETTY CONSISTENTLY AND THEN SHUT OFF ONE AT A TIME. TECHNICIAN NOTED THERE IS A SPECIFIC HEADLIGHT VOLTAGE REQUIRED IN ORDER TO RUN THE HEADLIGHTS, IF THE VOLTAGE EXCEEDS OR DROPS BELOW SPECIFICATION THE LIGHTS CAN BE TURNED OFF. TECHNICIAN MONITORED VOLTAGE AND FOUND TO BE PRETTY CONSISTENT THAT THE HEADLIGHTS WILL TURN OFF WHEN THE VOLTAGE REACHES GREATER THAN 14.6. TECHNICIAN NOTED THE ALTERNATOR PRESENT IN THE TRUCK IS AFTERMARKET AND DIFFERS FROM THE FACTORY ALTERNATOR AND COULD BE CONTRIBUTING TO THE ISSUE. TECHNICIAN ALSO REMOVED HEADLIGHT SWITCH TO INSPECT AND FOUND A VISIBLE SHORT IN THE CIRCUIT BOARD. TECHNICIAN RECOMMENDS FIRST START BY REPLACING THE SWITCH AND THE ALTERNATOR THEN RE CHECKING SYSTEM. TECHNICIAN COMPLETED REPAIRS MENTIONED AND FOUND THE CONDITION TO STILL BE PRESENT. TECHNICIAN NOTED THE TRUCK IS DELETED AND UPON FURTHER INVESTIGATION OF THE HEADLIGHT SYSTEM BELIEVES IT MAY BE POSSIBLE A FAULT IN THE AFTERMARKET TUNE INSTALLED COULD BE TRIGGERING OUR ISSUE. CUSTOMER WAS INFORMED AND AUTHORIZED AN ATTEMPT TO REPAIR THE ISSUE THROUGH TUNING SUBLET TO SSS DIESEL. AFTER TUNING WAS COMPLETE TECHNICIAN NOTED THE CONDITION TO STILL BE PRESENT. TECHNICIAN VERIFIED HEADLIGHTS THEMSELVES TO BE UNLIKELY CAUSE AFTER SWAPPING WITH KNOWN GOOD USED ASSEMBLIES, TECHNICIAN CHECKED WIRING, AND PROPER SIGNALS TO AND FROM THE HEADLIGHTS AND FOUND ALL TO BE CORRECT. TECHNICIAN NEXT SPOKE WITH A GM TECHNICIAN AND IT WAS SUGGESTED TO TAKE THE VEHICLE TO THE DEALERSHIP FOR FURTHER DIAGNOSIS. GM TECHNICIAN PERFORMED DIAGNOSTIC PROCEDURE ON THE TRUCK TO VERIFY WIRING AND PROGRAMMING AND FOUND NO FAULTS. GM TECHNICIAN SUBMITTED A REQUEST FOR HELP THROUGH GENERAL MOTORS TECHNICAL ASSISTANCE AND PERFORMED REQUESTED CHECKS BY GENERAL MOTORS AND FOUND THE CONDITION TO STILL BE PRESENT. GM TECHNICICAL ASSISTANCE BELIEVES THERE MAY BE A RELATION OF THE PROBLEM TO THE FACT THE TRUCK IS DELETED. FURTHER DIAGNOSIS FROM THE DEALERSHIP IS NO LONGER POSSIBLE WITHOUT BEING ABLE TO FLASH THE ENGINE COMPUTER BACK TO A STOCK FILE. AFTER REVIEWING FINDINGS TECHNICIAN BELIEVES THE FAULT TO BE RELATED TO A COMPUTER PROGRAMMING ISSUE IN EITHER THE ECM OR THE BCM. THE DEALER SHIP IS NO LONGER WILLING OR ABLE TO CONTINUE DIAGNOSIS WITHOUT THE TRUCK BEING RETURNED TO STOCK, AND THAT CANNOT BE DONE WITHOUT EXTENSIVE COSTS. ABSOLUTE AUTOMOTIVE HAS EXHAUSTED ITS RESOURCES ON PROGRAMMING WITH NO LUCK. CUSTOMER HAS BEEN INFORMED OF FINDINGS AND WOULD LIKE TO PICK UP THE TRUCK.	LUKE HARRISON	$930.81
Sub-total			$930.81
Total			$930.81

Payments

Total Payments To Date			$930.81
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap