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Start Date	Description	Technician	Amount
2019-10-18	BG - FLUSH - BRAKE	TYLER SPANGLER	$84.99
2019-10-14	COURTESY INSPECTION (FREE) - TECHNICIAN NOTES, THE BRAKE FLUID IS GREEN AND DUE FOR SERVICE, THE FRONT BRAKE PADS ARE AT 5/32", THE REAR BRAKE PADS ARE AT 6/32", AND THE FUEL FILTER IS DUE BY THE MILES UNLESS IT IS UP TO DATE ALREADY.	TREY GALE	$0.00
2019-10-14	CUSTOMER STATES, THERE IS A THUD NOISE WHEN BACKING UP AND GOING FORWARD JUST A FEW FEET AND ALSO IN STOP AND GO TRAFFIC. THEY BELIEVE THE NOISE IS COMING FROM THE DRIVE LINE. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, THE CLUNKING NOISE IS COMING OUT OF THE TRANSFER CASE WE HAD JUST REBUILD. TECHNICIAN CHECKED THE FLUID AND FOUND IT TO BE FULL OF METAL. TECHNICIAN RECOMMENDS REMOVING THE TRANSFER CASE AND INSPECTING FOR DAMAGE. UPON DISASSEMBLY, TECHNICIAN FOUND DAMAGE ON THE REAR CASE HALF DUE TO A FAILED PUMP SPACER CAUSING THE PUMP TO DAMAGE THE REAR CASE HALF. TECHNICIAN REPLACED THE REAR CASE HALF WITH A HEAVY DUTY UNIT, AND A NEW PUMP BEFORE REASSEMBLING THE TRANSFER CASE.	TYLER SPANGLER	$0.00
Sub-total			$84.99
Hazardous Materials Disposal			$4.67
Shop Supplies			$552
Sub-total			$95.18
Tax ($7.25%)			$6.16
Total			$101.34

Payments

Total Payments To Date			$101.34
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap