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Start Date	Description	Technician	Amount
2019-11-11	CUSTOMER STATES, THERE IS A HESITATION/MISFIRE FEELING WITH THE VEHICLE IN GEAR AT AN IDLE. TECHNICIAN NOTES, THE VEHICLE HAS A MISFIRE ON CYLINDER #2. WE SWAPPED THE IGNITION COIL TO CYLINDER # 3 AND THE MISFIRE FOLLOWED. THE SPARK PLUG WAS ALSO DAMAGED AS A RESULT OF THE COIL ARCING PAST THE SPARK PLUG END. WE CAN REPLACE THE SPARK PLUG UNDER WARRANTY, BUT THE COIL WILL NEED TO BE REPLACED AS WELL.	ASHTON ORR	$165.68
Sub-total			$165.68
Shop Supplies			$10.77
Sub-total			$176.45
Tax ($7.25%)			$12.01
Total			$188.46

Payments

Total Payments To Date			$188.46
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap