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Start Date	Description	Technician	Amount
2019-11-21	CUSTOMER STATES THERE IS GRINDING NOISE COMING FROM THE REAR AREA OF THE VEHICLE, PLEASE CHECK AND ADVISE. TECHNICIAN NOTED THE NOISE SEEMS TO BE COMING FROM THE REAR AXLE AND IS REACTING LIKE A FAILED PINION BEARING. TECHNICIAN ALSO CHECKED AND FOUND THE REAR PINION IS PHYSICALLY LOOSE. TECHNICIAN RECOMMENDS DIS ASSEMBLE THE REAR AXLE INTERNAL COMPONENTS TO INSPECT AND REPAIR AS NECESSARY. TECHNICIAN FOUND THERE TO BE A LOOSE PINION SHAFT AND WEAR ON THE PINION BEARINGS, PLEASE INSTALL BEARING KIT AND RE SET GEAR LASH/CONTACT.	TREY GALE	$943.50
2019-11-15	CUSTOMER STATES, WHEN SHIFTING THE VEHICLE HANGS IN GEAR AND HAS A HARD SHIFT. PLEASE CHECK AND ADVISE. TECHNICIAN TEST DROVE AND DUPLICATED CONCERN AND BELIEVES THERE IS AN INTERNAL FAILURE. TECHNICIAN RECOMMENDS REMOVE THE FLUID PAN TO INSPECT. TECHNICIAN REMOVED THE TRANSMISSION FLUID PAN AND FOUND IT TO BE FULL OF METAL DEBRIS AND LOTS OF CLUTCH TYPE MATERIAL. CUSTOMER WAS INFORMED AND ASKED US TO RE INSTALL THE PAN WITHOUT CLEANING IT UP AND RE INSTALL THE OLD FLUID AT THIS TIME.	TYLER SPANGLER	$89.17
Sub-total			$1,032.67
Shop Supplies			$49.11
Sub-total			$1,081.78
FUEL			$25.00
Total			$1,106.78

Payments

Total Payments To Date			$1,106.78
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap