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Start Date	Description	Technician	Amount	Delete?	Decline?
2019-11-20	COURTESY INSPECTION (FREE)	ADAM EGBERT	$0.00	X	%
2019-11-20	CUSTOMER STATES, THEY WERE DRIVING WHEN THE ENGINE STALLED, THEY WERE ABLE TO RESTART THE ENGINE AND LIMP THE VEHICLE HOME. AFTER THAT THE ENGINE WOULDN'T RESTART. THEY HAD IT AT ANOTHER SHOP THAT FOUND A SHORTED STARTER WIRE. THEY REPAIRED THE SHORTED STARTER WIRE AND NOW THE VEHICLE WILL CRANK BUT STILL DOESN'T START. PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THE CONNECTOR GOING TO THE ECM TO BE GETTING THE PROPER SIGNAL BUT ISN'T SENDING ANY POWER THROUGH THE ECM. TECHNICIAN INSPECTED THE TERMINALS ON THE CONNECTOR AND FOUND SOMEONE HAS FORCED A DIFFERENT TERMINAL INTO THE CONNECTOR. THEY HAVE DAMAGED IT TO THE POINT IT WAS CROSS FEEDING ON THE ECM AND SHORTED IT OUT. TECHNICIAN RECOMMENDS REPLACING THE ECM AND PIGTAIL GOING TO IT WITH A USED UNIT.	LUKE HARRISON	$543.69	X	%
Sub-total			$543.69
Shop Supplies			$21.75
Sub-total			$565.44
Tax ($7.25%)			$39.42
TOW CHARGE			$60.00	X
Total			$664.86

KPI's

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KPI	Target	Actual	Gap