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Start Date	Description	Technician	Amount
2019-12-17	CUSTOMER STATES, THE VEHICLE DIED WHILE DRIVING. PLEASE CHECK AND ADVISE. TECHNICIAN FIRST CHECKED AND FOUND THE BATTERY TO BE NEARLY DEAD. TECHNICIAN CHARGED BATTERY AND FOUND IT TO NOT BE HOLDING A CHARGE AND THE ENGINE IS STILL STRUGGLING TO TURN OVER. TECHNICIAN INSTALLED A KNOWN GOOD BATTERY FOR TEST PURPOSES. TECHNICIAN FIRST PULLED TROUBLE CODES AND FOUND P0011-00, P0012-00, P0016-00, P0017-00, P0022-00 ALL RELATED TO CAMSHAFT AND OR CRANKSHAFT CORRELATION. TECHNICIAN THEN CRANKED THE ENGINE AND FOUND THE CRANK TO BE STRONG BUT IT SOUNDS LIKE THE ENGINE DOES NOT HAVE COMPRESSION. TECHNICIAN PULLED THE DIPSTICK AND FOUND THE OIL PRESENT IS VERY MILKY. TECHNICIAN PULLED THE OIL FILL CAP TO BETTER SEE INTO THE TOP SIDE OF THE ENGINE AND FOUND IT TO BE FULL OF MILKY OIL. TECHNICIAN ALSO FOUND THE COOLANT RESERVOIR TO BE EMPTY. TECHNICIAN STATES THERE IS AN INTERNAL ENGINE FAILURE AT LIKELY CAUSED BY A FAILING HEAD GASKET. FURTHER DIAGNOSIS WOULD BE REQUIRED TO VERIFY THE CAUSE OF THE FAULT IF REQUESTED BY THE CUSTOMER. TECHNICIAN RECOMMENDS REPLACE THE ENGINE ASSEMBLY. CUSTOMER HAS BEEN INFORMED AND HAS DECLINED FURTHER REPAIRS AT THIS TIME.	RUSSELL HUDSON	$102.17
Sub-total			$102.17
Hazardous Materials Disposal			$562
Shop Supplies			$6.64
Sub-total			$114.43
Tax ($7.25%)			$7.41
TOW CHARGE			$100.00
Total			$221.84

Payments

Total Payments To Date			$221.84
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap