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Start Date	Description	Technician	Amount	Delete?	Decline?
2019-12-20	BG - OIL CHANGE - BETTER (INCLUDES BG SYNTHETIC ADDITIVE) RECOMMENDED SERVICE INTERVAL IS 5,000 MILES. PRICE DISPLAYED IS UP TO 5 QUARTS. PLEASE INSPECT DRAIN PLUG FOR DAMAGE AND OR REPLACEMENT.	TREY GALE	$59.99	X	%
2019-12-23	COURTESY INSPECTION (FREE) - TECHNICIAN NOTES, THE BRAKE FLUID IS GREEN AND DUE FOR SERVICE, THERE IS A LARGE OIL LEAK THAT APPEARS TO BE COMING FROM THE INTAKE GASKET, AND ANOTHER COMING FROM THE ENGINE OIL DRAIN PLUG, THE FRONT BRAKE PADS ARE AT 4/32", AND THE REAR BRAKE PADS ARE AT 5/32".	TREY GALE	$0.00	X	%
2019-12-20	CUSTOMER STATES, THERE IS A COOLANT LEAK. PLEASE CHECK AND ADVISE. TECHNICIAN FOUND THE WATER PUMP TO BE LEAKING. TECHNICIAN RECOMMENDS REPLACING THE WATER PUMP AND SERPENTINE BELT AT THE SAME TIME.	TREY GALE	$386.34	X	%
2019-12-20	WIPER BLADE REPLACEMENT (2) ACCU VISION BLADES PREMIUM BLADE	TREY GALE	$39.98	X	%
Sub-total			$486.31
Hazardous Materials Disposal			$14.59
Shop Supplies			$19.45
Sub-total			$520.35
Total			$520.35

KPI's

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KPI	Target	Actual	Gap