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Start Date	Description	Technician	Amount
2019-12-26	ALIGNMENT - FRONT END - TECHNICIAN NOTES, THE REAR IS OUT OF ADJUSTMENT. THE CUSTOMER HAS DECLINED A 4 WHEEL ALIGNMENT.	TREY GALE	$74.99
2019-12-26	COURTESY INSPECTION (FREE) - TECHNICIAN NOTES, THE LEFT LICENSE PLATE LIGHT IS BURNT OUT, THE PARKING BRAKE DOESN'T HOLD, THE TRANSMISSION FLUID IS SLIGHTLY DARK, THE COOLANT WAS EMPTY IN THE RESERVOIR WITH NO SIGNS OF A LEAK, THE POWER STEERING PUMP IS VERY WET AS WELL AS THE LINES GOING TO IT, THE CABIN AIR FILTER IS DUE BY THE MILES, THE TUNE UP IS DUE BY THE MILES, BOTH CV AXLE SHAFTS HAVE THE INNER BOOTS THROWING GREASE, THE SHOCKS AND STRUTS ARE DUE BY THE MILES AND FAIL THE JOUNCE TEST, THE FRONT BRAKE PADS ARE AT 1/32" WITH LARGE GROOVES IN THE ROTORS, AND THE REAR BRAKE PADS ARE AT 5/32" WITH SOME MINOR WEAR ON THE ROTORS.	TREY GALE	$0.00
2019-12-26	CUSTOMER STATES, THERE IS A POWER STEERING FLUID LEAK. THEY BELIEVE IT IS COMING FROM THE POWER STEERING PUMP. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, THE PUMP IS WET BUT IS POSSIBLY WET DUE TO THE LINES CONNECTING CAUSING A LEAK. THE CUSTOMER WOULD LIKE US TO REPLACE THE CLAMPS GOING TO THE PUMP BEFORE RECHECKING TO ENSURE THE LEAK IS TAKEN CARE OF.	TREY GALE	$170.34
2019-12-26	ENGINE TUNE UP - SPARK PLUGS, IGNITION COIL BOOTS, AND PCV VALVE.	TREY GALE	$537.57
2019-12-26	FRONT BRAKE PAD AND ROTOR STANDARD REPLACEMENT, CLEAN AND LUBRICATE CALIPERS AND SLIDERS. (MUST VERIFY APPLICATION AND PRICING APPLIES TO SELECTED VEHICLE)	TREY GALE	$310.33
2019-12-26	LIGHT BULB REPLACEMENT (1) - LEFT LICENSE PLATE LIGHT BULB.	TREY GALE	$11.99
Discount (100.00%)			-11.990.00
2019-12-26	PLEASE REPLACE FRONT STRUTS AND REAR SHOCK ABSORBERS.	TREY GALE	$978.54
2019-12-27	TECHNICIAN NOTES, THE FRONT RIGHT LOCKING LUG NUT SHATTERED WHEN WE WENT TO REMOVE IT FROM THE VEHICLE. TECHNICIAN RECOMMENDS REPLACING ALL FOUR WITH NORMAL LUG NUTS.	TREY GALE	$15.20
Sub-total			$2,086.97
Shop Supplies			$49.11
Sub-total			$2,136.08
Tax ($7.21%)			$151.31
Total			$2,287.38
Total Discount			$11.99

Payments

Total Payments To Date			$2,287.38
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap