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Start Date	Description	Technician	Amount
2020-01-15	CUSTOMER STATES, THE VEHICLE WAS STUCK IN 4X4. THEY TOOK IT TO A SHOP AND THEY WERE ABLE TO MANUALLY SHIFT IT OUT AFTER REMOVING THE MOTOR. HOWEVER THE MOTOR IS STILL NOT MOVING. PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THERE TO BE A WIRING ISSUE WITH THE MAIN HARNESS TO THE TRANSFER CASE SHIFT MOTOR. TECHNICIAN CORRECTED WIRING PROBLEMS AND RE CHECKED TO FIND THE SHIFT MOTOR IS STILL INOPERATIVE. TECHNICIAN RECOMMENDS INSTALL NEW SHIFT MOTOR AND RE CHECK. TECHNICIAN INSTALLED SHIFT MOTOR AND RE CHECKED TO FIND THE FOUR WHEEL DRIVE NOW GOES IN AND OUT JUST FINE, BUT THERE IS A LOUD CLUNK WHEN DRIVING IN FOUR WHEEL DRIVE. TECHNICIAN CHECKED AND FOUND THE CLUNK TO BE COMING FROM A WORN/DAMAGED FRONT DRIVE SHAFT. PLEASE REFER TO SEPARATE LINE ITEM FOR REPAIR DETAILS OF THE FRONT DRIVE SHAFT.	DALLAS MCINTYRE	$582.30
2020-01-17	DIESEL - DODGE CUMMINS - PREMIUM OIL CHANGE SERVICE, SYNTHETIC BLEND OIL USED AND RECOMMENDED SERVICE INTERVAL OF 5,000 MILES.	DALLAS MCINTYRE	$89.99
2020-01-17	PLEASE REMOVE FRONT DRIVE SHAFT AND SEND OUT TO BE REPAIRED WITH SIX STATES.	DALLAS MCINTYRE	$62.42
Sub-total			$734.71
Shop Supplies			$47.76
Sub-total			$782.47
SIX STATES FRONT DRIVE SHAFT RE BUILD			$367.89
Total			$1,150.36

Payments

Total Payments To Date			$1,150.36
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap