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Start Date	Description	Technician	Amount
2020-02-27	CUSTOMER BELIEVES THE TRANSMISSION IS MISSING GEARS. PLEASE CHECK AND ADVISE. TECHNICIAN TEST DROVE AND FOUND SECOND GEAR TO BE SLIPPING UNDER ANY AMOUNT OF LOAD. TECHNICIAN FIRST PULLED THE 2-4 SERVO TO INSPECT FOR A TORN SEAL OR OTHER NOTICEABLE PROBLEM, AND FOUND IT TO BE LOOKING GOOD. TECHNICIAN NEXT REMOVED THE FLUID PAN TO INSPECT AND FOUND THERE TO BE METAL GEAR LIKE CHUNKS PRESENT IN THE PAN. CUSTOMER HAS BEEN INFORMED, PRICE FOR FURTHER REPAIRS IS AVAILABLE UPON REQUEST. CUSTOMER WOULD LIKE TO PROCEED WITH PULLING THE TRANSMISSION AND DIS ASSEMBLING TO INSPECT. UPON DIS ASSEMBLY TECHNICIAN FOUND THE BAND TO BE SEVERELY WORN, INPUT DRUM IS SCORCHED AND GROOVED, REAR PLANET TO BE BROKEN AND THE SOURCE OF THE METAL CHUNKS IN THE PAN. TECHNICIAN INSPECTED CLUTCH PACKS, VALVE BODY, AND OTHER WEARABLE ITEMS AND FOUND CONDITION TO BE UN DAMAGED WITH NORMAL WEAR PRESENT. CUSTOMER HAS BEEN INFORMED OF DAMAGE AND WOULD LIKE TO PROCEED WITH REPLACING ONLY THE PARTS THAT HAVE FAILED AND BEEN DAMAGED IN ORDER TO GET THE VEHICLE OPERABLE AGAIN WITHOUT PERFORMING A FULL RE BUILD. THIS REPAIR WILL NOT CARRY ANY TYPE OF WARRANTY DUE TO NATURE OF WORK PERFORMED AS DESCRIBED ABOVE.	LUKE HARRISON	$1,667.91
Sub-total			$1,667.91
Shop Supplies			$49.11
Sub-total			$1,717.02
Tax ($7.25%)			$120.92
FUEL			$25.00
Total			$1,862.94

Payments

Total Payments To Date			$1,862.94
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap