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Start Date	Description	Technician	Amount	Delete?	Decline?
2020-03-03	CUSTOMER STATES, THE CHECK ENGINE LIGHT IS ON. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, THE CHECK ENGINE LIGHT HAS THREE CODES PRESENT P2272 - HO2S SIGNAL STUCK LEAN BANK 2 SENSOR 2, P1175 - FUEL TRIM CYLINDER BALANCE BANK 2, AND P0300 - ENGINE MISFIRE DETECTED. TECHNICIAN NOTES, THOSE CODES WERE NOT PRESENT AFTER DOING THE CATALYTIC CONVERTERS PREVIOUSLY AND APPEARS TO BE A NEW ISSUE. WE CLEARED THE CODES AND MONITORED MISFIRES WHILE DRIVING, WE FOUND MISFIRES PRESENT ON CYLINDERS 1,2,3 AND 8 HAVING THE MOST MISFIRES. TECHNICIAN REMOVED THE SPARK PLUG ON CYLINDER #8 AND FOUND IT TO BE OLD AND DUE FOR NEW PLUGS. TECHNICIAN RECOMMENDS PREFORMING A TUNE UP BEFORE WE CAN CONTINUE DIAGNOSIS.	LUKE HARRISON	$419.32	X	%
Sub-total			$419.32
Hazardous Materials Disposal			$12.58
Shop Supplies			$16.77
Sub-total			$448.67
Tax ($7.25%)			$30.40
Total			$479.07

KPI's

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KPI	Target	Actual	Gap