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Start Date	Description	Technician	Amount
2020-03-17	CUSTOMER STATES, THE VEHICLE MISFIRES AND RUNS ROUGH AT LOWER RPM SPEEDS WHEN YOU GIVE IT MORE GAS. PLEASE CHECK AND ADVISE. TECHNICIAN TEST DROVE AND WAS ABLE TO DUPLICATE THE CONCERN. TECHNICIAN MONITORED CONTRIBUTION RATES WHILE DRIVING AND NOTED MULTIPLE CYLINDERS TO BE OUT OF SPECIFICATION. TECHNICIAN NOTED CYLINDER #5 TO BE THE MOST CONSISTENT, TECHNICIAN REMOVED IGNITION COIL FROM CYLINDER #5 TO SWAP WITH CYLINDER #6 AND INSPECT SPARK PLUG. TECHNICIAN NOTED THE MISFIRE FOLLOWED #5 IGNITION COIL AND THE SPARK PLUG INSPECTED WAS VERY WORN AND LOOKED TO BE QUITE OLD. CUSTOMER WAS INFORMED OF THE ABOVE AND WOULD LIKE TO PROCEED WITH A TUNE UP INCLUDING REPLACE ALL EIGHT IGNITION COILS AND RE CHECK. TECHNICIAN COMPLETED WORK AND TEST DROVE TO FIND THE CONTRIBUTION RATES ARE NOW WITHIN THE SPECIFIED LIMITS.	ASHTON ORR	$964.90
2020-03-17	TECHNICIAN FOUND THE OIL FILTER ADAPTER TO BE LEAKING, TECHNICIAN RECOMMENDS REMOVE TO INSPECT FOR DAMAGE AND REPLACE GASKETS TO RE SEAL IF EVERYTHING CHECKS OUT. TECHNICIAN RECOMMENDS RE CHECK THE OIL PAN FOR POSSIBLE LEAKS AFTER COMPLETING REPAIRS.	ASHTON ORR	$236.81
Sub-total			$1,201.71
Shop Supplies			$49.11
Sub-total			$1,250.82
Tax ($7.25%)			$87.12
Total			$1,337.95

Payments

Total Payments To Date			$1,337.95
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap