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Start Date	Description	Technician	Amount
2020-04-14	CUSTOMER STATES, THE VEHICLE IS SKIPPING THIRD GEAR. PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THERE TO BE PROBLEMS WITH THE DIRECT CLUTCHES AND BELIEVES THE DIRECT CLUTCHES ARE BURNT UP. TECHNICIAN NOTED THE TRANSMISSION HAS BEEN RE BUILT BY US BUT IS OUT OF WARRANTY BY TIME (OVER 3 YEARS). ABSOLUTE AUTOMOTIVE HAS AGREED TO COVER LABOR TO REMOVE TRANSMISSION AND REPAIR ONLY WHAT IS BROKEN FOR CUSTOMER SATISFACTION. TECHNICIAN DIS ASSEMBLED TRANSMISSION TO INSPECT AND CONFIRMED THE DIRECT CLUTCHES TO BE BURNT. TECHNICIAN ALSO NOTED THERE WAS A THRUST WASHER MISSING FROM THE ORIGINAL BUILD. DUE TO THE WASHER FAULT ABSOLUTE AUTOMOTIVE WILL BE COVERING THE REPAIR PARTS AND LABOR, ASIDE FROM FLUID AND FILTERS. NO FURTHER WARRANTY COVERAGE WILL BE GIVEN ON THIS REPAIR. *****CUSTOMER WAS GIVEN THE OPTION TO PERFORM NEW RE BUILD WITH UPDATED PARTS AT A DISCOUNTED RATE THAT WOULD COME WITH A NEW 3 YEAR 36,000 MILE WARRANTY AND HAS DECLINED.	LUKE HARRISON	$102.95
Sub-total			$102.95
Shop Supplies			$6.69
Sub-total			$109.64
Total			$109.64

Payments

Total Payments To Date			$109.64
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap