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Start Date	Description	Technician	Amount
2020-05-04	CUSTOMER STATES, THERE IS A HARD DOWNSHIFT WHEN COMING TO A STOP. CUSTOMER ALSO STATES HE HAD THE DEALER INSTALL A NEW TCM AND THE HARD SHIFTING OCCURRED BEFORE AND AFTER THE TCM WAS INSTALLED. CUSTOMER INSTALLED NEW TCM AGAINST THE ADVICE OF ABSOLUTE AUTOMOTIVE AS WE WANTED TO TEST DRIVE ONE ONCE WE HAD A SIMILAR TRUCK PRESENT AT OUR LOCATION TO VERIFY IF IT HELPED ANY SHIFTING ISSUES BEFORE CUSTOMER MADE THAT EXPENSE. CUSTOMER SPENT THE MONEY ON HIS OWN GUESS AND NOT FROM OUR RECOMMENDATION. PLEASE CHECK AND ADVISE. TECHNICIAN NOTES, WHILE DRIVING THE VEHICLE WE DID FEEL THE HARD DOWNSHIFT THAT FOLLOWED WITH THE ABS LIGHT TURNING ON. AFTER LOOKING INTO THAT ISSUE THERE HAS BEEN SEVERAL CONFIRMED FIXES FOR THE SAME ISSUE BY CHANGING THE ENGINE COOLANT TEMPERATURE SENSOR. TECHNICIAN RECOMMENDS STARTING THERE SINCE THE TRANSMISSION FLUID DOESN'T VISUALLY LOOK BAD. THE CUSTOMER AGREED TO START THERE. AFTER REPLACING THE COOLANT TEMPERATURE SENSOR, THE ISSUE IS STILL PRESENT. TECHNICIAN DROPPED THE TRANSMISSION PAN AND FOUND NO MATERIAL IN THE PAN, WE REMOVED THE TRANSMISSION VALVE BODY AND INSPECTED FOR STICKING VALVES OR OTHER VISUAL ISSUES AND DIDN'T SEE ANY ISSUES WITH IT, WE TRIED REPLACING BOTH TRIM SOLENOIDS IN AN ATTEMPT TO FIX THE ISSUE SINCE WE DIDN'T SEE ANY PROBLEMS WITH THE VALVE BODY. AFTER TEST DRIVING THE VEHICLE THE HARD SHIFT WAS STILL PRESENT. TECHNICIAN THEN REMOVED THE VALVE BODY AGAIN AND INSTALLED A NEW VALVE BODY BEFORE TEST DRIVING THE VEHICLE AGAIN TO FIND THE ISSUE TO STILL BE PRESENT. TECHNICIAN PULLED OFF THE REAR PORTION OF THE TRANSMISSION TO INSPECT THE C-4 AND C-5 CLUTCHES THAT CONTROL FIRST AND SECOND GEARS AND DIDN'T SEE ANY ISSUES WITH THEM. WE THEN REMOVED THE TRANSMISSION AND PULLED IT COMPLETELY APART TO SEARCH FOR A POTENTIAL FAILURE, BUT FOUND NOTHING. TECHNICIAN RECOMMENDS TRYING A NEW TORQUE CONVERTER SINCE THERE IS NO ISSUES IN THE TRANSMISSION. IF THE TORQUE CONVERTER DOESN'T FIX THE ISSUE, THERE IS SOMETHING ELSE ON THE VEHICLE CAUSING THE SHIFT (MEANING NOT CAUSED BY THE TRANSMISSION AND NOT COVERED UNDER OUR WARRANTY) AND THE TORQUE CONVERTER WILL NEED TO BE PAID FOR BY THE CUSTOMER. AFTER REINSTALLING THE TRANSMISSION WITH A NEW TORQUE CONVERTER, THE ISSUE IS NO LONGER PRESENT AND WE WILL COVER THE COST OF THE TORQUE CONVERTER UNDER WARRANTY.	ASHTON ORR	$136.59
Sub-total			$136.59
Shop Supplies			$888
Sub-total			$145.47
Tax ($7.25%)			$9.90
Total			$155.38

Payments

Total Payments To Date			$155.38
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap