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Start Date	Description	Technician	Amount
2020-06-16	1. CUSTOMER STATES THE ENGINE STARTED KNOCKING AND THERE IS METAL IN THE OIL, PLEASE CHECK AND ADVISE. TECHNICIAN VERIFIED CONCERNS AND RECOMMENDS INSTALL NEW OR USED ENGINE. PLEASE REFER TO SEPARATE LINE ITEMS FOR REPAIR DETAILS.	TYLER SPANGLER	$0.00
2020-06-22	2. ENGINE - PLEASE INSTALL RE MANUFACTURED ENGINE ASSEMBLY. THIS IS A BEST ESTIMATE AND MAY VARY DEPENDING UPON EXTENT OF DAMAGE FOUND ONCE DIS ASSEMBLED. THIS REPAIR WILL CARRY A 3 YEAR 100,000 MILE WARRANTY ON PARTS AND LABOR ONLY. INCLUDES WATER PUMP.	TYLER SPANGLER	$8237.54
2020-06-22	3. OPTIONAL ENGINE INSTALL KIT - RECOMMENDED FOR USE WHEN INSTALLING NEW OR USED ENGINE.	TYLER SPANGLER	$307.73
2020-06-16	4. COURTESY INSPECTION (FREE)	TYLER SPANGLER	$0.00
2020-06-25	5. ENGINE - ****SPECIAL INSTRUCTION FOR NEW ENGINE REPLACEMENT, ENGINE OIL AND FILTER MUST BE REPLACED AT THE FIRST 1,000 MILES (LUBE STICKER HAS BEEN SET ACCORDINGLY). FOLLOWING THE FIRST SERVICE, REGULAR INTERVALS ARE REQUIRED. CUSTOMER IS ALSO REQUIRED TO BRING THE VEHICLE BACK IN AT THE FIRST 1,000 MILES FOR AN ENGINE RE CHECK TO VERIFY BREAK IN AND OVERALL CONDITION.******	TYLER SPANGLER	$0.00
Sub-total			$8545.27
Shop Supplies			$49.11
Sub-total			$8594.38
Total			$8594.38

Payments

Total Payments To Date			$8594.38
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap