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Start Date	Description	Technician	Amount	Delete?	Decline?
2020-06-18	TECHNICIAN NOTES, THE UPPER AND LOWER VALVE COVERS ARE LEAKING AND ARE WET. TECHNICIAN RECOMMENDS REPLACING BOTH GASKETS AT THE SAME TIME.	AUSTIN KALLUNKI	$362.89	X	%
2020-06-18	TECHNICIAN NOTES, THERE IS MOVEMENT IN THE UPPER AND LOWER BALL JOINTS ON BOTH SIDES. TECHNICIAN RECOMMENDS REPLACING ALL FOUR BALL JOINTS WITH A HEAVY DUTY TRW PART. THE PART CARRIES A LIFETIME WARRANTY, WE CARRY A 3 YEAR/36,000 MILE WARRANTY ON THE LABOR.	AUSTIN KALLUNKI	$1,096.93	X	%
2020-06-08	TRANSMISSION - DIESEL - DODGE 48RE MAG-HYTEC EXTRA DEEP PAN WITH HIGH CAPACITY AND COOLING FINS		$319.99	X	%
Sub-total			$1,779.81
Hazardous Materials Disposal			$53.39
Shop Supplies			$59.11
Sub-total			$1,892.31
Tax ($7.25%)			$129.04
Total			$2,021.35

KPI's

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KPI	Target	Actual	Gap