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Start Date	Description	Technician	Amount
2020-06-23	1. CUSTOMER STATES THE TRUCK WAS TAKEN TO LES SCHWABB FOR AN ALIGNMENT AND THERE WERE LOOSE FRONT END PARTS, PLEASE CHECK AND ADVISE. TECHNICIAN CHECKED AND FOUND THERE TO BE SLIGHT HORIZONTAL PLAY IN THE LEFT FRONT UPPER BALL JOINT. TECHNICIAN NOTED THIS BALL JOINT WAS REPLACED BY US 5/21/20 @ MILEAGE 228136. PLEASE REPLACE BALL JOINT UNDER WARRANTY.	DALLAS MCINTYRE	$340.64
2020-06-23	2. CUSTOMER ALSO STATES THERE IS A VIBRATION AT 55 MPH, PLEASE CHECK AND ADVISE. TECHNICIAN TEST DROVE AND DUPLICATED THE CONCERN. TECHNICIAN NOTED THE VIBRATION IS MILD AND FEELS TO BE A POSSIBLE TIRE BALANCE ISSUE OR IMPERFECTION IN ONE OF THE TIRES, BOTH FRONT TIRES ARE ALSO STARTING TO CUP ON THE INSIDE EDGES. PLEASE CHECK BALANCE ON FRONT TIRES AND RE CHECK. TECHNICIAN ALSO RECOMMENDS ALIGNMENT CHECK TO SEE WHAT TOE SPECIFICATIONS ARE SET AT. TECHNICIAN NOTED LEFT FRONT TIRE WAS OFF BALANCE BY 5.25 OUNCES AND THE RIGHT FRONT TIRE WAS OFF BY 6.0 OUNCES. TECHNICIAN ALSO NOTED BOTH FRONT TIRES ARE STARTING TO CUP ON THE INNER EDGES. TECHNICIAN NOTED TIRE PRESSURE ON BOTH FRONT TIRES TO BE AT 75 PSI, LEFT REAR TIRE WAS SET AT 80 PSI, AND RIGHT REAR TIRE WAS SET AT 45 PSI. TECHNICIAN NOTED THE TIRES ARE RATED AT 65 PSI. TECHNICIAN SET FRONT TIRES TO 50 PSI, AND REAR TIRES TO 55 PSI. TECHNICIAN SENT OUT FOR ALIGNMENT CHECK AND FOUND THE TRUCK TO BE WITHIN SPECIFIED RANGE FOR OPTIMAL TIRE WEAR AND STEERING (ALIGNMENT SHEET ATTACHED). AFTER COMPLETING WORK LISTED ABOVE TECHNICIAN TEST DROVE AND NOTED SIGNIFICANT IMPROVEMENT ON VIBRATION. TECHNICIAN RECOMMENDS THE FRONT TIRES BE MOVED TO THE REAR IN ADDITION TO THESE REPAIRS.	DALLAS MCINTYRE	$0.00
Sub-total			$340.64
Shop Supplies			$22.14
Sub-total			$362.78
Tax ($7.25%)			$24.70
Total			$387.48

Payments

Total Payments To Date			$387.48
Balance Remaining			$0.00

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KPI's

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KPI	Target	Actual	Gap